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The last couple months have been extremely busy for us, I'm very thankful for that! My goal was always to increase car count. The complaint I hear every day is "I tried to call but your phone was busy" and "oh no, I'm stuck, can't you get me in today?" We have six lifts, work in the parking lot, and yet another right now emergency always seems to show up. I'm running 2 loaner cars. Shop efficiency is high, but theres a limit to how many working hours are in a day. These are new problems that I didn't expect and its tough telling people no. The reality is new customers will find another shop that can meet their needs, existing customers will feel l should squeeze them in.

 

I'm not wishing for a slow down, I'd like to hear how you guys handle it.

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