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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.
Show Notes
Dating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions. Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's appearance. Importance of Customer Reviews (00:04:54) Discussion on the significance of customer reviews, the impact of negative reviews, and the importance of backing up a shop's exterior with quality service. NAPA Auto Tech Training Sponsorship (00:11:34) Information about NAPA Auto Tech Training and its benefits for technicians and shop profitability. Constant Improvement in Customer and Employee Interactions (00:13:42) Emphasis on the importance of constant improvement in customer interactions and the parallels with employee relationships. Long-Term Relationships and Continued Accreditation (00:17:06) Discussion on the importance of continued accreditation and constant improvement to maintain long-term relationships with customers and employees. Shop Relationship Parallels (00:18:13) Drawing parallels between shop hiring and dating, emphasizing the importance of attracting and maintaining long-term relationships with employees. Attracting Talent (00:19:16) Encouraging self-reflection on what attracts and separates a shop from competitors, and the importance of perpetuating long-term relationships with employees. Promoting Training (00:20:20) Advocating for the importance of training.
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: [email protected]
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/
Click to go to the Podcast on Remarkable Results Radio
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By champtires
In October, Jen L. noticed that the tread on her BMW X5’s tires were pretty low, causing the car to slide every time it rained. When she found out how much four new Bridgestone tires would cost, she couldn’t believe it.
“I know tires are expensive, but to spend more than $1,600 seemed outrageous,” Jen said. “So, I started looking for other options.”
She found Champtires and was shocked to learn that she could save nearly $1,300 and get like-new Bridgestones for her car.
“Champtires had four tires that were the exact brand and model that I needed – run flats and all-season Bridgestone tires – with all of their tread left. I bought four barely used tires for $324.68 and saved myself over a grand,” she said.
Three months later, Jen is happy with her tire decision.
She said, “These used tires have been great. My car has been handling really well in rain, snow and ice. Plus, who doesn’t love to save so much money?”
BRIDGESTONE ALENZA SPORT A/S RFT 275/45-20 110 H
Original Tread: 9/32
New Price: $408.03 / tire
Cost for 4: $1,632.12
Champtires Price for 9/32: $81.17 / tire
Cost for 4: $324.68
Savings: $326.86 / tire, $1,307.44 for a whole set
Learn More and Shop Champtires Inventory
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By carmcapriotto
Psychologist Dr. David Weiman discusses the psychology of change, why change is challenging for some, the various reactions people have, and strategies for leaders to manage and encourage change. Dr. Weiman advises over-communicating to reduce confusion, engaging with resistant team members, and implementing incremental changes using the Kaizen method. By understanding the psychology behind change, involving our teams in the process, and holding onto our core values, we can navigate the waters of innovation with confidence and purpose. Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes
Different reactions to change (00:01:42) Exploration of people's different reactions to change, including enjoyment, resistance, and resignation. The psychology of change (00:03:22) Insight into the psychological aspects of change and the role of personality in embracing or resisting change. Common reactions to change (00:04:47) Explanation of common reactions to change, such as confusion, resistance, resignation, and optimism. Implementing change in organizations (00:07:22) Discussion on strategies for implementing change in organizations, including involving critics and establishing a sense of urgency. Overcoming fears of change (00:09:48) Exploration of how individuals tend to project their worst fears onto change and the impact of mindset on embracing change. Embracing innovation and change (00:15:40) Discussion on the importance of embracing innovation and change in service organizations and the role of leadership in promoting creativity and innovation. Understanding Change (00:17:53) Dr. Weiman discusses how to help those uncomfortable with change and focuses on what stays the same. Common Reactions to Change (00:19:20) Carm and Dr. Weiman delve into common reactions like confusion, resistance, and resignation, and discuss ways to address them. Overcoming Resignation (00:20:52) Dr. Weiman explains how to engage with resigned individuals and overcome their lack of enthusiasm for change. Kaizen and Incremental Change (00:23:49) The importance of implementing change in small incremental steps using the kaizen method is discussed. The Just Noticeable Difference (00:25:52) Dr. Weiman explains the psychological concept of the just noticeable difference and its application in implementing small changes. Embracing Change (00:27:43) Carm emphasizes the importance of embracing change for the growth and survival of a company, and Dr. Weiman discusses the impact of change on customers.
Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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