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Blog Entries posted by Joe Marconi
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Source: What do you do when a catch an employee in a lie?
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Source: Giving Prices over the phone is the same as a diagnosis
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- 1 comment
- 1,400 views
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Source: Will we ever solve the technician shortage problem?
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- 3 comments
- 1,518 views
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Source: Sloppy Work Bay + Sloppy workflow process = Sloppy auto Repairs and Lost Customers
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- 1 comment
- 1,454 views
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Source: Another bad day at my auto repair shop, but not a bad life
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- 0 comments
- 1,017 views
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Source: Got a bad apple in your shop? Get rid of him fast!
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- 0 comments
- 922 views
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Source: Consumers ARE going back to the New Car Dealership!
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- 1,093 views
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Source: When hiring, look for character, talent and then skill
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- 934 views
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Source: Catch People Doing Things Right!
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- 871 views
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Source: 2014 is the end of a year, not the end of your journey
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- 813 views
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Source: When you match price, do you also match value?
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- 1,006 views
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Source: Your business success is often found in what you dont do
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- 1,424 views
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Source: Do you know why it is so important to impress a first-time customer?
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- 1,167 views
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Source: Be Careful you’re not making a sale for your competition
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- 1,392 views
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- 939 views
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Source: Warranty returns plague aftermarket industry
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- 908 views
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Source: Anyone using MOTOSHOP Technology Tools, by Advance Auto
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- 984 views
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Source: Are Low Car Counts the Real Issue?
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- 863 views
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Source: Effective Leadership Sometimes Means Ignoring Certain Things
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- 891 views
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Source: Be consistent with what you say and do
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- 0 comments
- 1,001 views
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Source: Will you adapt and cope with changing automotive technology?
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- 1,936 views
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Source: Part Quality in general, on the decline
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- 2,338 views
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Source: 10 Ways to Lose Employees
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- 2,013 views
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Focus on People; and the rest will take care of itself
Legendary UCLA Basket Coach, John Wooden, never focused on the score of a game. John Wooden believed that success is achieved by paying attention to the details of the game, not concentrating on the score. He also knew that well-trained players, executing a plan, encouraging personal performance and team work, will ultimately lead to success. Under his leadership, the UCLA Bruins holds the record with 11 Division 1 NCAA Championships, 10 national titles in 12 seasons, including 7 straight wins from 1967 to 1973. His strategy, a focus on people and team spirit, brings out the very best someone has to offer to the team. His record is a testament to his strategy.
As business owners, we often get caught up in the numbers of the business. I am not suggesting the numbers are not important. Shop owners need to understand all the financial aspects of business. But a business, just like any team, will reach high levels of success if the organization has the right people in place, pays attention to all the details, and are in an environment where the focus is on team spirit and achieving the personal best of each individual.
With this strategy, the numbers, the score, will take care of itself.
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- 0 comments
- 2,367 views
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Source: Get rid of the bad apples and improve morale
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- 2 comments
- 2,034 views