As shop owners, what we say to our employees and how we act is important in how others view our ability to lead. It’s crucial to be consistent with your policies and with everyone you employ. Never show favoritism and follow through on all promises and commitments.
The morale of the shop starts at the top. The shop owner, the leader, sets the tone. We all know how hard it can be to remain positive and find the good in people and that silver lining each and every day. But, if we are poor leaders, inconsistent and convey a negative demeanor, the results will be damaging to not only to morale, but to the success of the company.