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Get rid of the bad apple and improve morale

Joe Marconi

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Get rid of the bad apple and improve morale

 

I am a firm believer that the head of any organization is responsible for the culture of the company. And that culture will determine the morale of the organization. It’s no different for shop owners. If we walk around miserable, the whole shop will be miserable. If we convey an attitude of enthusiasm and maintain a positive attitude, morale improves and production goes up. Yes, that responsibility starts at the top.

 

I am also a firm believer that employing the wrong person can undo any good the boss or manager does and can kill morale. It’s that old saying, “one bad apple can spoil the whole bunch.” You know the type; we’ve all had them at our shops. The employee that’s always in a bad mood, who complains about each and every job you give them, never wants to help his fellow employees, talks about everyone behind their back and thinks that boss does everything all wrong and that if he were in charge, things would run much better.

 

Sound familiar? You have one those? Do yourself a favor, get rid of him or her. I recently had to make that choice, and I am kicking myself for not doing it sooner.

 

 

Source: Get rid of the bad apples and improve morale



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Joe, what happens when that bad apple is actually in a management position. How would you as the owner want to be told without the employees looking like the complainers?

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That is a very good question. And I really don't want people coming to me complaining about others in the shop, even in management positions.

 

For me, I like to stay in touch with everyone, and pretty good at seeing what is going on. If you watch how people react to each other and the subtle comments and body language, you will see that there is a probelm. Then it's up to the owner to speak to everyone and be candid about how everyone is getting along.

 

This actually happen to me with a service advisor a few years back. I knew something was wrong, but did not know to what extent. When I started getting negative feedback from customers, it was time to pull the plug and let him go. Afterwards, the techs came to me to thank me.

 

Thanks for the comment!

Joe

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