Get rid of the bad apple and improve morale
I am a firm believer that the head of any organization is responsible for the culture of the company. And that culture will determine the morale of the organization. It’s no different for shop owners. If we walk around miserable, the whole shop will be miserable. If we convey an attitude of enthusiasm and maintain a positive attitude, morale improves and production goes up. Yes, that responsibility starts at the top.
I am also a firm believer that employing the wrong person can undo any good the boss or manager does and can kill morale. It’s that old saying, “one bad apple can spoil the whole bunch.” You know the type; we’ve all had them at our shops. The employee that’s always in a bad mood, who complains about each and every job you give them, never wants to help his fellow employees, talks about everyone behind their back and thinks that boss does everything all wrong and that if he were in charge, things would run much better.
Sound familiar? You have one those? Do yourself a favor, get rid of him or her. I recently had to make that choice, and I am kicking myself for not doing it sooner.