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Looking for Job/ Employment Position Descriptions


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I have been in business for quite a few years but am just now getting to the point where I realize that I really need to create and implement job/employment position descriptions. I am looking for someone who already has them implemented and would be willing to share or help me to develop descriptions for apprentice, journeyman and master technicians. I wrote our policies and procedures and am currently working on a Standard Operating Procedures manual for the company but really have no experience or enough background in how to write an effective job description, nor what to really include. If anyone is willing to help me I would greatly appreciate it. You can email me at [email protected] and I would be willing to trade or help write policies and procedures and SOP's if you are looking for one. Thank you again.

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  • 8 months later...

Job Title: Service ( Consultant ) Advisor Supervisor: Owner / Manager

 

Supervises: Technicians / Porters / General Laborers / Parts Personnel / Shuttle Drivers

 

 

Principal Duties and Responsibilities:

 

Arrive at the shop at 7:45am

· Inform management of all areas of concern.

· Inform management of possession or use of illegal drugs by anyone on premise.

· Maintain less than 1% customer complaints.

· Sell an average of 3.0 + hours per repair order.

· Achieve and maintain a gross operating profit of 60%.

· Acknowledge and rectify customer complaints.

· Attend all company meetings.

Break times:

Morning break: 9:00am to 9:15am

Lunch: 12:00pm to 12:30pm

Coffee break: 3:00pm to 3:15pm

· Keep work and reception area clean and orderly.

· Supervise a parking lot management plan.

· Strictly enforce a clean work environment.

· Answer telephones courteously an in a timely manner.

· Participate in training as required.

· Control the scheduling of work flow.

· Determine times for repairs / maintenance and allow additional time for up-selling.

· Use customer history and Technical Service Bulletins to up-sell.

· Determine method of payment at writeup.

· Complete paperwork in a timely manner.

· Organize paperwork in an orderly fashion.

· Follow through by using a diary date system or day planner..

· Inform customers immediately if delays are expected or additional repairs / services are needed.

· “Manage Business While Walking Around” and verify that work-in-process is being performed as expected and customer promised time is being met.

· Complete a walk-around inspection on all customer vehicles.

· Describe all repairs performed with the customers when returning their vehicle.

· Ask if alternate transportation is needed and help arrange for same.

· Code repair orders with sold time for repairs / maintenance on the workshop copy only.

· Obtain customer's authorization on every repair order.

· Verify all times posted on repair order to actual times of technicians.

· Ensure sublet information (costs) is allocated to repair orders.

· Perform follow-up calls to all customers programs.

· Confirm customer and vehicle data is current and fill in all spaces provided on every repair order.

· Maintain a valid state driver’s license ( where employed ).

· Distribute two business cards to all customers.

· Look up and greet all customers promptly and courteously.

· Provide the technician with accurate details of the customer's complaint on the repair orders.

No cell Phone use during work hours.

· Sell only needed repairs / services.

· Estimate costs and completion times.

General Requirements:

 

· Able to type 40 words per minute.

· Possess a high school diploma or equivalent training in field.

· Formal Service Advisor training or willing to attend training.

· Assume management responsibilities.

· Be neat and clean in appearance.

· Be detail oriented.

· Perform with minimal supervision.

· Like dealing with the public.

· Able to operate office equipment

· Speak fluent English or language used in service area.

· Read English language.

· Write neatly.

· Be a problem solver.

· Possess good telephone skills.

· Possess a basic mechanical knowledge of an automobile.

· Develop exceptional verbal and written communication skills.

· Possess good manners..

· Work under stressful situations without loosing control.

· Possess general computer skills and willing to learn garage management systems.

· Be reliable

· Be upbeat and enthusiastic.

· Listening attentively to customer complaints.

· Able to lift 60 pounds.

 

 

Framingham Auto Service Inc. reserves the right to adjust this job description as required. Employee will be required to acknowledge changes by signing same.

 

 

 

 

 

 

_____________________________________________ _________________________

Signature Date

 

 

 

_____________________________________________

Full Name

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Job Title: Technician Supervisor: Owner / Manager / Service Advisor

 

Supervises: As assigned by management

 

Principal Duties and Responsibilities:

 

Arrive at the shop at 7:45am

· Maintain a valid state driver’s license ( where employed ).

· Ensure all vehicles are road tested before and after repairs are made.

· Ensure all vehicles have appropriate registration tags and fuel before road testing.

· Always obey the law and travel assigned road test route when road testing.

· Ensure customers vehicles are keep clean throughout the repair process.

· Maintain a clean work environment and facility. Bays should be cleaned after each repair, before next car comes in.

Tools should be cleaned/accounted for, after each repair.

· Utilize time clock for all activities, arrivals/departures/lunches & breaks/repairs.

Break times:

Morning break: 9:00am to 9:15am

Lunch: 12:00pm to 12:30pm

Coffee break: 3:00pm to 3:15pm

No cell Phone use during work hours.

· Ensure customers vehicles are parked in assigned locations and are always locked.

· Be available for training both internal and external as provided by management.

· ASE certifications are to be maintained in all areas that apply to automotive repair.

· Observe and demonstrate ( by example ) all safety regulations.

· Report unsafe practices, or facility and equipment.

· Participate in hazmat and workers compensation training.

· Report any and all items needing repair or replacement ( facility ,equipment, tools ).

· Attend all meetings when requested by management.

· Report any illegal activities, by anyone while on, or in using company property.

· Maintain, clean and properly operate all company tools and equipment.

· Have suitable and current tools to repair and maintain customers vehicles.

· Perform repairs and maintenance with high efficiency while maintaining a low comeback rate.

· Neatly fill out all repair orders and support documentation with complete details of work performed.

· All repair orders must have recommended repairs listed for the service advisor and customer.

· Follow assigned times for repairs as directed by the service advisor.

· Keep service advisor informed of any unusual situations.

· Ensure the service advisor is given adequate advance notice of the requirement of parts.

· Ensure all parts and supplies used to perform your duties are noted on the appropriate repair order.

· Give assistance to service advisor in the identification and ordering of parts ( when requested ).

· When waiting for assignments perform maintenance of facility or equipment.

· When a situation occurs that prevents you from completing a task, in the interim ask for another repair order.

· Perform detailed cursory inspection on each and every vehicle assigned to.

· Ensure customers authorization is on every repair order.

· Work well with other employees.

· When required, answer the telephone with prescribed methods (supplied by management ).

· Never, ever sell unnecessary repairs.

Write all supplies used on board.

Make sure all trash barrels are empty before leaving.

Shut off air compressor

Make sure all doors are locked and lights are off before leaving.

General Requirements:

 

· Possess the skills necessary to maintain and repair automobiles assigned by management.

· Maintain an average overall efficiency of not less than 125%.

· Have diagnostic capabilities or the desire and aptitude to learn.

· Possess a high school diploma or equivalent training in field.

· Be neat and clean in appearance.

· Be detail oriented.

· Write neatly.

· Perform with minimal supervision.

· Be reliable.

· Able to lift a minimum of 60 pounds.

· Possess good manners.

· Be a problem solver.

· Develop exceptional verbal and written communication skills.

· Ability to read and interpret schematics.

· Possess First Aid certificates.

· Possess general typing and computer skills.

· Speak fluent English or language used in service area.

· Read English language.

· Possess good telephone skills.

· Work under stressful situations without loosing control.

· Be upbeat and enthusiastic.

 

 

 

Framingham Auto Service Inc. reserves the right to adjust this job description as required. Employee will be required to acknowledge changes by signing same.

 

 

 

 

___________________________________________ _____________________

Employee Signature Date

 

 

____________________________________________

Full Name

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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