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Best Interview Question?


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I was wondering what is your best interview question? I know the collective mind of ASO is full of wisdom and great ideas. Maybe the best interview question you SHOULD have asked. I figure by the end of this thread we will all have a few fresh questions for that next applicant.

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  • 3 years later...

For a service writer the question I always ask is" If I was writing a check to you for an amount that had to last you the rest of your

life, how much would it be for." What you are looking for is a realistic number for their age. I base it on 60k a year and a life span of 80 years old. Too high of a number 

usually means they're not really thinking of the question or too low a number usually means they don't have a good idea of what things cost so will have a hard time trying to 

sell that large or high dollar ticket.

For a tech my favorite question is "why do you do what you do." An answer of its what he/she knows and he needs to earn a living or anything along those lines usually means he/she

won't be invested in your company and will only look for whats in it for him/her. An answer of getting self satisfaction at getting a vehicle running correctly or finding that noise etc..., that person is invested in his/her

craft and is usually willing to go the extra mile for the customer, attend training,get certified.

 

 

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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