Quantcast
Jump to content

Incfile.com


Incfile.com


Incfile.com

While it is automotive - it's not automotive

ncautoshop

By ncautoshop
in Non-Automotive Discussions

 Share

Recommended Posts

ncautoshop Proficient

ncautoshop

Posted
Posted

As many of you know I'm in the process of cutting what ties I can with advance auto. After spending 45 very frustrating minutes in the store trying to correct some billing issues I was extremely frustrated - angry might be the better word. And within milliseconds of seeing this car I was laughing uncontrollably! Sometimes it's the little things!

post-1409-142663387002_thumb.jpgpost-1409-142663388335_thumb.jpg

 

Sent from my SCH-I605 using Tapatalk

Link to comment
Share on other sites









Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      Technician Production is More Complicated than You Think
      By Joe Marconi in Joe's Blog
         0 comments
      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.

  • Similar Topics



  •
    nptrb

    Thankful Reflections: Financial Wins of the Year

    By nptrb, in Automotive Industry,

    0 comments 59 views
    nptrb

    How to Set Up a Chart of Accounts to Reduce Transaction Classification Errors

    By nptrb, in Automotive Advertising,

    0 comments 100 views
    Joe Marconi

    Article: When An Employee Brings You Bad News, Say Thank You!

    By Joe Marconi, in Joe Marconi's Tips and Articles,

    0 comments 941 views

  • Our Sponsors

Main Sections

More Sections

Discussion Forums

×
×
  • Create New...