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Leadership sometimes feels like a seesaw. I believe completely in the concept of leading by example but it can be frustrating and deflating when you lead the horse to water but it just wont drink. I do my very best to set a positive and professional example for my employees. I communicate my vision for our company, have meetings setting expectations and the results are up and down. I'm also trying to be as consistent as possible in the ever changing environment of the auto repair shop. What's wrong with people today?

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Agreed with what Mspec has said. I also understand what you are saying, Bob K. I've had a 2 employees that were a huge help to my business at times, but generally were just not the right people to have working in my business. It hurt to let them go, but both parties understood why it had to happen. Like Mspec said, if you are doing everything right and still not getting the results, maybe it's time to look for new help. I've now got 2 GREAT employees who I would have a tough time forcing to leave my business. It takes time and maybe even some luck to find the right people, but when you do, you will know it.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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