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CAautogroup

Alignment Procedures

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Hello all,

 

I would like some input from other automotive repair shops in regards to alignment procedures. When a customer requests an alignment how do you handle it? Do you ask questions such as "is it veering/pulling/shaking, how are the tires,etc? or have them fill out a questionaire of what their primary complaint is.

Would it be a good idead to test drive the vehicle before and after an alignment?

 

Do you also do a suspension/steering inspection prior to the alignment? If you were to find something wrong, ie tie rods bad do you charge for a diagnostic or just proceed with the alignment and make the necessary recommendation service notes?

 

Any input would be much appreciated it as we are trying to expand our business with alignment services.

 

Thank you and happy holidays!

 

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