Quantcast
Jump to content


Pick up and delivery


Recommended Posts

My shop in on the Apponaug circle which is a mile long one way circle which has mostly businesses on it. The state started this massive project which will make the circle more of a "J" and it will be 2 ways as well. It will be awesome when it is done. The project is scheduled for 3 years.

 

Since the start of this project (July) my sales have increasingly dropped. So far this month we are down over 60% vs. last year. Last year was primarily tire sales but this year it is tires and I have really been concentrating on repairs as well.

 

I use to have 6 employees and now I am down to 2. I had to step up to the plate and roll my massive tool box out into the shop and repair vehicles myself.

 

To try and keep my business from folding I have done the following.

 

1. I purchased a 16 foot uniform company truck. I am in the process of building this truck into a mobile tire installation unit.

 

2. I have added a free 15 point inspection which we use to sell needed repairs and maintenance.

 

3. I am slowly but surely adding the value my customers are getting to every job on the invoice description.

 

and finally the reason for this post.

 

4. I am going to offer a pick-up and delivery service. RI is a very small state and I think this will work well. A huge hurdle for customers is simply finding the time to get their vehicle serviced. I plan on hiring a shop hand who can pick up and deliver these vehicles.

 

My questions are:

 

Can anyone tell me if they have tried this and what are the pros and cons?

What should I charge?

Is it a good idea to offer this free for repairs over a certain amount or should I charge a flat fee or fee per mile?

 

Any input would be greatly appreciated.

 

Jeff

(If they can't come to me... I'll go to them)

 

 

  • Like 1
Link to comment
Share on other sites

I offer free pick up and delivery service, as long as they purchase oil change, tire rotation, and multi-point vehicle inspection. I also offer it if they have a check engine light or whatever, as long as they agree to pay diagnostic fee, regardless of what we may find.

 

Surprisingly, not that many people take advantage of it. We even leave you with a free loaner car (my loaners are not cheap cars either). I advertised the service in hand addressed letters to about 1500 customers. Maybe 1 or 2 a month ask us to do a pick up and delivery.

 

I'm curious about your 3rd point you made. Adding value to the description on the invoice? Care to explain, I'm interested.

Link to comment
Share on other sites

Mspec - Rhode Island is a small state and I am in the middle. So 30 miles would be the farthest distance.

 

Motley - Adding the value customers get on the invoice is the reason I am switching to Maxx Traxx.

 

Allot of shops will have this on their invoice:
Mount and balance.

 

This is a value mount and balance description:
Dismounted the tire(s), inspected the wheel(s) for cracks and corrosion on the sealing surface. Clean the tire sealing surface when needed. Mount and balanced the tire(s) with a computer tire balancer. Replaced valve stem as needed. Set air pressure the manufacturers recommended air pressure.

Link to comment
Share on other sites

 

 

1. I purchased a 16 foot uniform company truck. I am in the process of building this truck into a mobile tire installation unit.

 

Have you done research on how profitable this service may be?

 

2. I have added a free 15 point inspection which we use to sell needed repairs and maintenance.

 

This is a great idea. Make sure you have a process from start to finish on how to present your findings. This will greatly impact your customers receptiveness to the recommendations and ultimately your sales and ARO.

 

3. I am slowly but surely adding the value my customers are getting to every job on the invoice description.

 

Adding more detailed description to your jobs on the invoice is a great idea. You also should emphasis your warranty and anything you give away COMPLIMENTARY (never free).

 

and finally the reason for this post.

 

4. I am going to offer a pick-up and delivery service. RI is a very small state and I think this will work well. A huge hurdle for customers is simply finding the time to get their vehicle serviced. I plan on hiring a shop hand who can pick up and deliver these vehicles.

 

Certainly advertise this without any restrictions. Most people I have found will not take you up on it. If you are getting a large ticket, taking the customer where they need to go or ever given them a rental isn't a bad idea. It really depends on how your business is set up.

 

 

My questions are:

 

Can anyone tell me if they have tried this and what are the pros and cons?

What should I charge?

Is it a good idea to offer this free for repairs over a certain amount or should I charge a flat fee or fee per mile?

 

Any input would be greatly appreciated.

 

Jeff

(If they can't come to me... I'll go to them)

 

 

Link to comment
Share on other sites

We do a lot of pick up and drop off but we stay within our town for the most part. It is must to do in my area. I will say this get a credit card before picking it up you will eventually get burned if you trust them to come in and pay.

 

As for the the mobile car tire service I have seen companies do this before. They normally do not last that long maybe a year. I know one of the biggest problems is keeping the balancer in calibration from all the bouncing around it does in the back of the truck. Even though it is bolted down.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By Changing The Industry
      Shop Marketing Pros Live at L&N Auto
    • By Changing The Industry
      The Basics of Owning An Auto Repair Shop - Part 6
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
       
      In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching examines the JD Power 2024 US Customer Service Index Study. He offers strategies for auto repair shops to outperform dealerships by focusing on immediate service, convenience, and the smart use of technology. Cotton emphasizes the need for shops to educate customers and offer value through quality service rather than just competing on price. He advises shops to enhance their online presence and local advertising to attract customers. The episode is a guide for auto repair businesses to improve service and capitalize on dealership shortcomings to gain customer loyalty.
      The JD Power 2024 US Customer Service Index Study (00:01:10) Insights from the study on dealership customer service, wait times, and technician retention.
      Dealership Wait Times and Technician Retention (00:02:14) Discussion on the impact of wait times, technician retention, and the influence on customer satisfaction.
      Customer Preferences and Technology (00:06:25) Customer preferences for immediate service, convenience, and the importance of technology in service updates.
      Rising Costs and Customer Satisfaction (00:09:02) Increase in the average amount spent on dealer visits, the impact of inflation, and customer satisfaction.
      Adapting to Market Landscape (00:13:18) The need to embrace technology, improve communication, and address wait times and cost concerns.
      Advertising Strategies for Auto Repair Shops (00:14:22) Tactical approaches to leverage speed, convenience, technology, cost-effectiveness, education, and tailored promotions in advertising.
      Implementing the Marketing Strategy (00:19:05) Guidance on assessing current advertising channels, revamping content, and staying responsive to market changes.
      Connect with Chris:
       
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      Setting up the story (00:01:07) Chris explains a shocking letter received from a potential client and the emotional impact it had on him.
      Discovery of theft (00:02:13) Chris recounts how he discovered theft in the client's business through inspection tickets and the importance of monitoring business activities.
      Theft details revealed (00:05:20) The client's email reveals elaborate theft involving stealing money, parts, and unauthorized vendor orders, leading to a shocking discovery.
      Impact and response (00:08:09) Chris reflects on the magnitude of the theft and emphasizes the importance of monitoring business activities and taking necessary actions.
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...