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Anyone take deposits on "special orders". We have started on some customers on items that aren't available same day as a way to secure customer. If you read my other thread we have a lot of no shows and we end up returning lots of parts we have ordered. Now there is no cost to is to return but we the loss in sale is the issue. So far it's been working well.

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Seems like a good strategy. I normally don't do the deposits on jobs under $300, but if we are doing an engine or transmission I try to get the cost of the part + 20% down. I have done engine jobs in the past where the customer has not put anything down, and the car sits for two weeks before they come up with the money to pay. Talk about raising your blood pressure a few points lol.

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