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Thank You Uncle Sam

 

Before we had so many federal mandates and EPA regulations, cars and trucks were belching out gobs and gobs of environmental pollutants, and occupant safety was just a thought. At first, Uncle Sam wanted crash tests, tire tests, and seat belts. In the 70’s it was the crash bumper debacle. Then the emission systems came along with their smog pumps, miles of vacuum hoses, and EGR valves. All these “improvements” on the family car forever changed the way mechanics serviced them, and it also brought one more thing… the check engine light. Today, with even more state of the art innovations such as drive by wire, variable cam timing, and a whole lot more… well, let’s just say, “It ain’t like it used to be.”

 

When the first check engine lights starting appearing on the early 80’s models the light wasn’t taken very seriously by most consumers. It was treated just like the old “idiot” lights that were common on earlier vehicles. Unless the car was over heating or making some terrible noise from under the hood, a lot of people would ignore it. But, as time went on that little service light’s job gained more and more responsibility. Soon, the little “Service Soon” light took on a whole new meaning than it did back then. Originally, there were just a few codes. Most of the original codes were only two digits long and could be accessed with a paper clip or a grounded connector. Now, there are four or even more digits per code, and there are hundreds and hundreds of them, and not just for emissions anymore. The paperclip days are all but gone, these days most codes can only be accessed with a code reader. Even the code readers themselves are different from one to another. There are code readers that can only read generic codes, the kind that are for those federal regulations, and then there are code readers that will read manufacturer specific codes. It all depends on the quality of the code reader and who manufactured it.

 

The service light was never intended to be the golden answer to what was the problem, but merely a direction or description of the symptom in regards to emissions. While the importance of that little light has far surpassed the original intent, retrieving the information has changed drastically. Since the check engine light has taken on such a variety of duties, this has led some people to believe that the glowing light on the dash is the answer to all car problems. And, yes, there are “code shoppers” out there who are looking for a bargain for interrupting those codes. Leave it to those national discount part stores, the ones that sell every part from A to Z, to come up with a marketing plan to get people to shop at their stores… free code reading for the consumer.

 

Sure, give somebody something for nothing and they’ll jump right on it, but seriously… do you really get anything for free these days? You drive up to one of these places, they send some guy from behind the counter out to your car with some nickel and dime code reader, who then plugs it into the car and checks to see what code is stored. Rather than have it diagnosed any further the code is deciphered into what component it is referring to, which just happens to be one of the many parts they sell. Ya might as well buy the part while your here, right? Makes sense doesn’t it? They read the code for ya, and they’ve got the part too! How much simpler can it be?

 

And I’m sure some people are thinking, “Ya don’t need a trained technician with several years of schooling and OJT to figure out these new cars, heck no… a guy at the parts store can do it.” (Apparently I’ve been doing it the hard way all these years. I guess there’s no need in attending all these advanced classes, or buying these expensive scanners to diagnose the modern car, my bad.) With all the regulations, emission controls, safety features and electronics on today’s cars, apparently they’ve made the cars easier to repair. This is where I’d like to thank Uncle Sam for his superb effort of protecting our fine citizens from harmful emissions on newly manufactured cars. But, after the original sale is over, it’s obviously not that important to all the guys and gals in Washington.

 

I think it’s ironic that the same people who pass these laws to make the car a much safer form of transportation and environmentally friendly than ever before, are the same people that can’t see a problem in leaving the consumer to believe anyone with a code reader is qualified to properly diagnose these vehicles. I’m sure this would start a debate with some congressional committee that it is the consumer’s choice in how they chose to have their car repaired. I understand that not everyone can afford OEM original parts, and I’m not saying there are not great aftermarket parts that far exceed the OEM requirements… there are. I’m just not sure the general public has any clue as to the variety of cheap second rate components that are out there at these discount part stores. Uncle Sam in all his wisdom hasn’t seemed to notice that all their legislation for better cars just flies right out the tail pipe once the consumer makes the decision to have substandard parts installed. Which leads back to that little check engine light and how it has become not a reference for a repair, but in some people’s minds… it IS the repair.

 

There are a lot of states that require a full inspection including the service light to be in tip top shape before it will pass, while other states don’t have a thing in the way of inspections. (I guess our elected officials think those emission fumes stop at the state lines.) I’d like to think these part store code readers are actually helping the consumer, and I suppose in some way they are, but not every time. My biggest problem starts after a consumer has tried the free code read and tried the cheap part, and it still hasn’t fix their car. Then they end up at a professional shop, and what do they all say at the service counter? “I’ve already had it checked out.” This of course, causes even more issues at the counter. Now somebody has to explain to the owner that codes don’t fix cars, mechanics fix cars; codes are just one small part of finding out what needs to be done.

 

I’d like to tell Uncle Sam just how much I appreciate his involvement in creating a better car, a better environment, and a much safer driving vehicle. To all the congressman, senators, committeemen, legislators, and politicians, you’ve done a fine job so far. Although, it might be time Mr. Politician, to check your own service light… I think it’s on.

 

 

 


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Posted

Well if you think about it for the most part if we didn't have all these EPA regulations there would be cities in the us where you could not breath the air. Like it or not we needed this, but the price we have to pay for all this is overwhelming! But some of it is more then just to keep our air clean. That's the part I could do without.

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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