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It happens to all of us. In my 33 years in business, my shop has had a few accidents. You can't avoid it.

 

Last year when I was on vacation, the tow driver backed into a 66 Mustang! Of all the cars in my lot, why the 66 Mustang?

 

The only thing you can do is to discuss the matter with everyone. Make sure that there isn't something in your workflow or parking layout that could be improved.

 

After the 66 Mustang got crush, we found out that where the car was parked was too vulnerable. We made a change to our parking spots.

 

Other than that, speak to everyone about being careful, on road tests, when moving cars, setting cars on the lifts, etc.

 

Good luck, we all feel your pain.

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I Haven't had a car hit by an employee/customer during business hours, but I had a drunk spash into a Minivan at night that was in the lot.

 

I just paid out of pocket, it was only a couple of hundred over my deductible and I did not want to report it to the insurance.

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