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Do you feel disconnected from your employees?


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In my experience it's the way it has to be though it kind of sucks. As owners/bosses, we don't get invited out on the weekends and we're not in the "inner circle" but that's the way it has to be in order to maintain order. I've been to more management classes than I care to think about but everyone stresses the fact that we can not be friends with our employees.

 

This would cause our whole system to collapse because the dynamic would change. Being close to employees lets then learn/see things that could complicate things at the workplace. Even them seeing your house if it's a nice expensive home can plant a seed of jealously in their minds that can directly affect performance. Typing on phone hard arrrrr, you get the point. Heck, I'm sure you already know this :/.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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