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New Workshop Owner from Singapore


Leonard Lee

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Hi guys,

 

 

Only just realised that its a US-centric forum. I hope you'll allow me to stay around and learn+contribute :)

 

I'm Leonard Lee and i'll be co-owning+managing a brand new auto shop in Singapore. For the moment we're looking at Volkswagens however, I won't be turning any customers away as I want to be able to expand the business to do as many makes as I possibly can, without diluting the quality factor of course.

 

I have much to learn at this stage in terms of management. I'm not a total stranger to working on a car and i think i'm alright with diagnosis/troubleshooting, R&R of any mechanical parts on a vehicle, what I don't know is engine assembly(still learning), gearbox assembly and differential assembly (i think i got it lol)

 

I've got so many questions and I guess i can't fire them all out at once. heh... can I ?

 

 

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Hi Gonzo! Thank you for the welcome! I concur! This is a treasure trove of information on how, why, what to and what not to do when owning an Auto Shop. I have much to learn and foresee myself having many questions that I don't have answers to - Thankfully all I will have to do is ask it here! I have always been one to give back to the community so I will be around to help the new ones out for sure :) I look forward to meeting and getting to know all of you!

 

Hi Wes! Thank you! :) I will recommend that to be purchased! Thank you for the link. I'll need to do some reading so I know what I'm talking about

 

We haven't set up shop yet nor have we decided on a location - however we have zoned in on 2 locations.

 

What software do you run for managing bookings and customer information? I'ld imagine I would need some sort of CRM to keep track of work done, notes from my mechanics as well as talking points for each customer. Am I over-thinking things? How do you handle customers at your workshop?

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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