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  • Similar Forum Topics

    • By Alex
      We've created this section here for you to post your shop website. This is a great way to get some feedback and suggestions from your peers.

      Please post relevant automotive shop websites only. Any posts including non automotive shop websites will be moderated and removed.

      Thank you.


    • By Joe Marconi
      I recently made a call to my Internet provider to discuss and issue I was having. After multiple attempts at trying to explain my problem, the customer service rep on the other end of the phone had no clue how to solve my problem.  She was nice, extremely polite, and had the voice of an angel.  She was well-trained, but not in the art of problem solving.
      Great customer service is not about being nice to people, it’s all about understanding the customer’s needs and coming up with solutions to their problems.  Train your service personnel in the art of proper etiquette, but also in the art of problem solving.  Empower your people to also make decisions.  Set limits, but give them the authority to solve issues without every problem reaching your desk.
       
    • By J.P. GLENN
      Anyone using alignment stands on a 2 post lift? How are they for daily use?
       
      I have a smaller shop with 2 techs and 3 bays, We have 2 lifts and 1 small "flat" bay. We are Japanese specialty shop that is growing and we were planning to add a new lift to the flat bay. The bay is not deep enough for a true 4 post alignment lift, so I was planning to purchase a new 2 post lift and add stands with an alignment machine in the near future. In searching for the right lift to be used with stands, I was just offered a used 2 post Hunter alignment rack that would fit in the bay for the same price as the 2 post with stands... and that really got me thinking...
       
      We do an average of 25 cars a week on 2 makes and we are adding 3 more early this year (thus the need for another lift). We just started doing tires this past year and only sublet alignments when they are absolutely necessary. Our situation is pushing us towards needing an alignment machine in house, but we could use another lift for "over flow" just a much.
       
       
      Knowing that we will be doing alignments out of necessity in the near future, I am leaning towards having a dedicated alignment lift. My questions are:
       
      1. Does anyone regret purchasing their stands over an actual alignment lift?
      2. Does anyone do "other" work on their alignment lift?
      3. And how many alignments should I really expect?
       
       
      If space were a major issue, what would you do?
      (Drive-on alignment lift -OR- 2 post lift with alignment stands?)
    • By mmotley
      I think on the old forum, you would be told who liked a post you made. The new style just tells you 'somebody like a post'... I thought it was nice to know who agreed with you. Any chance we can have that feature back?
    • By J.P. GLENN
      Anyone using alignment stands on a 2 post lift? How are they for daily use?
       
      I have a smaller shop with 2 techs and 3 bays, We have 2 lifts and 1 small "flat" bay. We are Japanese specialty shop that is growing and we were planning to add a new lift to the flat bay. The bay is not deep enough for a true 4 post alignment lift, so I was planning to purchase a new 2 post lift and add stands with an alignment machine in the near future. In searching for the right lift to be used with stands, I was just offered a used 2 post Hunter alignment rack that would fit in the bay for the same price as the 2 post with stands... and that really got me thinking...
       
      Knowing that we will be doing alignments out of necessity in the near future, I am leaning towards having a dedicated alignment lift. We do an average of 25 cars a week on 2 makes and we are adding 3 more early this year (thus the need for another lift). We just started doing tires this past year and only sublet alignments when they are absolutely necessary. Our situation is pushing us towards needing an alignment machine in house, but we could use another lift for "over flow" just a much. Here are my questions:
       
      1. Does anyone regret purchasing their stands over an actual alignment lift?
      2. Does anyone do "other" work on their alignment lift?
      3. And how many alignments should I really expect?
       
       
      If space were a major issue, what would you do?
      (Drive-on alignment lift -OR- 2 post lift with alignment stands?)
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