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Reggie -

 

Can't say that I blame anyone for wanting to leave Summit I had no idea the internal conflicts within the company and now with all the software delays it seems to make sense as to why. The folks at Summit seem to have addressed that issue and have come to the table with time lines moving forward that I feel good about and let's not forget they are one of the last independent management software firms left in our industry.

 

As for CCC One and the folks that control them (Insurers) it seems easy at first to have them as a package deal but CCC One Management has nothing over Summit when it comes to quality of use nor ease and smooth transmitting of data, The sad part comes in when every bit your information you plug into that program can be and is shared with anyone willing to buy it, this may sound crazy but it's true from the time your estimate is started completed converted parts orders made revised returns supplements created re-created hours logged per tech rates paid per technician material usage migration from scale software you name it they have everything. Did I mention notes, profit reports and cost shifting which is still after all these years as popular as ever within the collision industry for those reading this collision shops have 3-5 Times the investment of mechanics shop and yet somehow they can work for half your labor rates and capped mark up on parts.

 

Changing management software for the benefit of your company can be a good thing but I am not quite ready to allow every insurer watch all my record keeping and monitor my every step unless they would like to buy my business and take me in as a employee.

 

6 Insurers write over 80% of all Auto Policy's - 1 Glass company oversees virtually 100% of all glass work done in this country - 1 Junk Yard handles virtually 100% of all dismantling and parts sales - The same Junk Yard owns the aftermarket parts company that handles almost 100% of all non-OEM parts sold - You have but 3 estimating software companies left and they all are trying to have there own management module to go along with there estimating so the data mining they can do on you can be sold to anyone wanting it.

 

I would like to hear why your thinking of switching?

 

Jim

 

 

 

 

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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