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Reggie -

 

Can't say that I blame anyone for wanting to leave Summit I had no idea the internal conflicts within the company and now with all the software delays it seems to make sense as to why. The folks at Summit seem to have addressed that issue and have come to the table with time lines moving forward that I feel good about and let's not forget they are one of the last independent management software firms left in our industry.

 

As for CCC One and the folks that control them (Insurers) it seems easy at first to have them as a package deal but CCC One Management has nothing over Summit when it comes to quality of use nor ease and smooth transmitting of data, The sad part comes in when every bit your information you plug into that program can be and is shared with anyone willing to buy it, this may sound crazy but it's true from the time your estimate is started completed converted parts orders made revised returns supplements created re-created hours logged per tech rates paid per technician material usage migration from scale software you name it they have everything. Did I mention notes, profit reports and cost shifting which is still after all these years as popular as ever within the collision industry for those reading this collision shops have 3-5 Times the investment of mechanics shop and yet somehow they can work for half your labor rates and capped mark up on parts.

 

Changing management software for the benefit of your company can be a good thing but I am not quite ready to allow every insurer watch all my record keeping and monitor my every step unless they would like to buy my business and take me in as a employee.

 

6 Insurers write over 80% of all Auto Policy's - 1 Glass company oversees virtually 100% of all glass work done in this country - 1 Junk Yard handles virtually 100% of all dismantling and parts sales - The same Junk Yard owns the aftermarket parts company that handles almost 100% of all non-OEM parts sold - You have but 3 estimating software companies left and they all are trying to have there own management module to go along with there estimating so the data mining they can do on you can be sold to anyone wanting it.

 

I would like to hear why your thinking of switching?

 

Jim

 

 

 

 

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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