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Posted

This has been brought up before, but I would like to see what other shops feel about RepairPal.

 

Consumers can check average pricing in their area and look for shops that are registered with RepairPal. What bothers me is the price estimating. We focus too much on price already. That's not the way to brand or market a company. We have to be competitve, I realize that. But a company must also bring something unique to the marketplace. If we are all juged by price, the consumer will choose on price alone.

 

Is this good, bad, indifferent or what?

 

Here's a link to the site:

 

http://repairpal.com/

 

 

  • Like 1


Posted

the biggest problem with repair pal is the estimate is not complete. I have found they will leave off incidentals that are necessary to complete a job. the consumer only sees the price they want to see. And repair pal has a disclaimer that states there may be additional parts required and that their estimates are just that...an estimate. I do have a listing on their site but have only had one occasion where the customer questioned my price compared to theirs. And I did have a good return on their paid listing, but dropped it when they fell off the first page of google.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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