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By Joe Marconi
Retail stores have known for a long time that adding or increasing the size of shopping carts also increases sales. Consumers may go to the store with a list, but as they pass through the aisles, having a cart makes it easy to add to that list.
While your repair shop does not use shopping cart, the same strategy can used. Every customer that books an appointment as done so with some sort of list; an oil change service, a brake issue, tire rotation, etc.
Through an effective multipoint inspection and looking at service schedules, you can make suggestions to your customers that can add to their cart; essentially increasing sales per vehicle.
One last thing: Always make service and repair suggestions to the customer that is in their best interest and have value, and you can’t go wrong. It’s actually great customer service.
By Gary A
A woman ran over an innerspring mattress on the highway,
And decided not to worry -- and kept on driving.
It caught on the undercarriage of her Ford.
The ensuing jumble finally whipped around enough
To tear a hole in the fuel tank.
The subsequent lack of fuel is what finally
Brought her vehicle to its knees.
She had managed to drive 30 miles,
With a 60 pound tangle of stuff wrapped around her drive shaft.
She had it towed to her Ford dealership, and complained
That the vehicle had a 'sort of a noise'
When she was driving at high speeds.
Below are the photos of what they
Found at her Ford Dealership....................
The last photo is by far the best.
"Sort of a noise" -- I'll bet it did!
They Still Can't Believe Their Eyes.
And Still Wondering How To Remove It!
IM guessing she wanted goodwill as well…J
And the best