By Joe Marconi
You spend a lot of time and money finding an hiring an employee. Whether it be a technician, service advisor or office worker. However, the real work to ensure that the new employee is up and running begins when you hire that person. Don't make the mistake of thinking that a new-hire can be put to work without an orientation period. No matter how experienced someone may be, take the time to slowly acclimate that person to your shop, your other employees and your systems and procedures. The time you take in the beginning will help to create a long-lasting employee relationship.
By Zs Automotive
I just opened an auto repair shop about 4 months ago, but I'm still working my full time job as a tech therefore I open the shop from 4 pm until 9pm M-F and 8-5 on Saturday. I'm starting to build customers but most are from referrals and neighbors I don't get much traffic cars. I'm starting to think that the hours I'm open don't really work for the auto repair business seems like after 6 everything dies. Has anyone worked this kind of hours or what do you guys think about this odd hours.
Article: The Ghost Mechanic - those mechanics that seem to leave evidence of their bad work that you find... or was it a mechanic after all?By Gonzo
The Ghost Mechanic
Creepier things have happened, but rarely do things go without an explanation. This time around it’s the mystery mechanic who seems to have been working on this guy’s car, or maybe not. Maybe it’s that ghostly mechanic who haunts people’s cars on quiet neighborhood streets in the middle of the night. You know, that guy who leaves nothing but telltale greasy finger prints or unattached wire harnesses, or even loose bolts where loose bolts shouldn’t be. This job was no exception to the antics of the invisible mechanic’s handy work. It’s a mystery worth solving.
A Chevy HHR was towed in for a no start condition. It wasn’t exactly a no start; it was more like a poor starting/running condition. When it would run, the poor thing sounded like it was on its last trip to the garage and its first trip to the salvage yard. Trying to beat it to its last ride on the tow truck, I hooked up the scanner to see what inner mysteries were present. Code P1682 (Ignition 1 switch circuit 2), but I wasn’t done yet. Time to do a complete health check on all the modules. Sure enough, the ‘U’ codes were off the charts. Seems we have a lot of low voltage codes causing a problem.
A quick check of the wiring diagram showed the power led to a voltage input lead for the PCM, TCM, and several other circuits that would definitely lead to a rough, hard to start, non-cooperating HHR. This may turn out to be a simple problem after all. Could be wiring, a component, or perhaps a fuse box problem. A quick glance at the fuse box didn’t reveal much, but I should probably take a closer look at that fuse box. Maybe go as far as physically checking the actual fuse circuit. Hmm, something is amiss here. The fuse is good, but the fuse is in the wrong slot. The slot that it’s in should be an empty slot. Seems somebody was fooling around under the hood and didn’t put the fuse back correctly.
Might as well try moving the fuse back to the proper location. Well, imagine that, this old HHR starts right up! OK, it’s not running the best . . . yet. Do a little throttle relearn and it runs as good as new.
After rechecking the related circuits for any damage, or out of place items I gave the HHR the once around the block test. Runs great, sounds great, no warning lights, no unusual noises, seems fine to me. I guess I’ll write up an invoice on this job and call the customer. As I closed the hood, the telltale greasy hand prints from the last guy who was under the hood were everywhere. I think I spent as much time cleaning this guy’s hood as I spent diagnosing the problem.
I gave him a call and explained to him, as best I could, what I had found. Although, I did have that one nagging question regarding who had worked on the car previously. I really wanted an answer to that question.
"NOBODY" … are you serious? That’s when I explained the entire repair all over again. Between the greasy finger marks on the hood and fenders, and the fuse in the wrong place, I’m afraid I’m not going to buy the story that the mysterious ghost mechanic has struck again. His only explanation came down to the whole thing must have been a poltergeist or something. Or ‘someone’ not ‘something’ is a better way to put it. I’m not buying the ghost mechanic theory. At this point, he seemed to be more intent on finding out the final bill, and not so much on solving the mystery of how the fuse mysteriously moved into a different slot.
But, before I gave him the total, I recommended he perform an exorcism on his car, since ‘NOBODY’ has been touching it. His response, "How much more will that cost me?” Seriously? Now, I’ve been asked to do all sorts of things to a car, like put a helicopter landing pad on the roof, remove a varmint from behind the dash, or turn a Prius into a tow truck, but I don’t think I’ve ever been explicitly asked to do an exorcism on the family truckster. Actually, I’m starting to put this whole thing together.
The mystery mechanic is none other than this guy himself. His answers to certain questions, and how he told his story were a dead giveaway as to who the ghost mechanic was. I swear some people just can’t be honest and admit when they’re beyond their learning curve. We both might have had a good laugh over the whole thing, but instead this guy wants me to drop the price in half, since it was such an ‘easy’ repair and all, and ignore the whereabouts of this seemingly ghostly apparition with the mindless ability to screw up the family car. But, since this guy wouldn’t own up to it, even with the evidence of his very own greasy paw prints, he’s in for a lesson of honesty, awareness of his own abilities, and how to pay for a professional diagnosis.
It’s just another case of the mechanic solving the mystery of the proverbial ghost mechanic. Debunking wives’A tales about the modern automobile, supernatural occurrences under the hood, and apparitions that seem to move fuses around is just another duty of the modern mechanic. Oh, and don’t think you’re the first person who’s tried the ghost mechanic as your method of passing the blame… you’re not. Every good mechanic has performed their fair share of exorcisms in the past and have seen the results of the mystery mechanic and his endeavors. We know who you really are.
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We are leasing a 5 bay shop in a beautiful area of a Florida retirement mecca. We fall under all sorts of local noise, color, sign, and architectural restrictions. Truthfully, the place is quite attractive. The bays doors face the main street and the office/waiting room faces a side street with public parking.
We haven't opened yet but we already have customers stopping by to chat and ask questions every time the bays are open.
The previous shop was one man show who did it all in the first bay. He kept the "front" door locked.
Now it's on me to re-train the customers that they can't enter the shop, stand under the lifts, chat with the tech, smoke cigars, use the techs bathroom, or park use the street parking as long term boat/rv/limo storage.
The insurance underwriter is wanting yellow plastic safety chains and red "do not enter" type signs. I don't really like that look.
So what does everyone else do to prevent or discourage customers from just walking into your bays?
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