By Elite Worldwide Inc.
"Maximizing Morale, Productivity & Profits", a live online course for shop owners, starts on 9/21!
Learn the best-kept secrets used by the industry's top shop owners when it comes to how to keep your employees supercharged, deal with challenging employee issues, and create a work environment that ensures you reach your shop's potential.
To reserve one of our last spots in the course, just visit
Hi all, I feel like this is a broad question but I'm curious as to how other shops manage "scheduling". This has been the bane of our existence for years, searching for the perfect formula so that we won't overwhelm or underwhelm ourselves on a day-to-day basis, and yet the secret to this still eludes us. Do you use software that manages the daily car capacity for you based on the type of jobs scheduled? Do you manually manage the intake? How do you allot time for inspections when some can take 45 minutes and others could last several hours if much work is required to pass inspection? Or dealing with delivery delays on top of an already tight schedule?
We've been in business for many, many years and obviously what we're doing is working - but I guess I'm just looking for feedback as to how we could improve this for increased efficiency. I've been thinking about upgrading our software to include a scheduling component but I'm not sure if this would be worthwhile or further limiting. Thoughts and feedback would be most appreciated!!!
By Elite Worldwide Inc.
Complimentary Webinar - Handling Staffing and Unemployment Issues During COVID-19
Guidance from Top Employment Experts
We know how difficult it has been for shop owners to navigate through the employment issues that have come with COVID-19, so we decided that we needed to help. Elite has arranged for SESCO Management Consultants, the top experts in HR and Employment Law when it comes to auto repair shops, to hold a special session to help shop owners through the greatest COVID-19 employment challenges.
In light of what the industry is going through, we've arranged for this session to be held free of charge.
Join us next Tuesday (4/7) at 10:00 Pacific Time, and learn:
How to ensure you're complying with the Families First Coronavirus Response Act (Paid Family Leave).
Everything you need to know about employer and employee coverage
The most important considerations when it comes to leave use and pay requirements
How to sort through staffing, unemployment and other operational issues
The answers to any questions you may have Seating is limited, so Click Here to reserve your spot today.
Wishing you the best,
Your Friends at Elite
Whether or not we realize it, each shop has a similar workflow process. Like many areas of life, we think that we are all unique in our business strategy. However, reality is we are all very similar, our differences lie in management styles. Our attitude and approach, from employees and customers, defines how we achieve success.
Check In Inspection Estimate Building Customer Authorization Work In Progress Completion Follow Up The process, is often hijacked by two elements. The first element is service center employee(s) and their attitude(s) and the second element is the software your business uses.
Your employees are your team, and that’s exactly the best way to approach your business. When you look at employees as team members and not as just “the new guy/girl” or “Jack the mechanic who never combs his hair”... everyone’s attitude begins to change.
Being a part of a team is a mindset that everyone ‘shares in the responsibility’, everyone is accountable for their role and if one person fails… everyone has failed. This mindset is used to build all types of companies, some of which end up being valued into the billions of dollars. Teams help each other pick up the slack and work with one another to get through personal and professional barriers.
The most important thing to remember about the team, is that everyone can have a bad day, week, month or even months. We are all human and too often we forget everyone is going through something. The team element opens the door to communication among the facility and if people are comfortable enough to communicate, they are open to moving past whatever ails them. We are all too quick to give up on someone we have invested an immense amount of time and energy training to our standards. With the right team, dedication is matched on all ends, resulting in happy customers that not only return... they refer. Which lowers acquisition costs and keeps business growth healthy.
You can read more about team building here and we also encourage you to search for ideas on team building and how to achieve the optimal team at your auto repair facility.
This article originally published in CAR's News Section
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