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I highly recommend the Masters Course By Eliite. I have been through this course and can tell you it's a winner. It's primarily for service advisors and will make a difference in sales, that I can attest to. If anyone is interested the information is below, or you can alwways contact me.

 

 

Info on the Elite Masters Program:

 

The Elite Masters Program starts with three days of intensive sales training June 6-8 in San Diego, which is followed by 6 months of guidance from an Elite sales expert to ensure permanent results. This industry acclaimed course has been proven to help service advisors:

  • Turn first-time callers into customers for life!
  • Master customer concerns and put the most difficult sales objections to rest!
  • Effectively sell maintenance, diagnostic services, single point repairs, multiple services and repairs & more!
  • Implement the sales procedures and best practices that are essential to increased sales!
  • Utilize their customized action plans to ensure permanent results!

Presenters: Bob Cooper and Doris Barnes of Elite
Dates: Thursday, June 6th - Saturday, June 8th
Location: Sofia Hotel - 150 W Broadway, San Diego, CA 92101
Learn More at: http://www.eliteworldwidestore.com/affiliate-details/3/elite-masters-program-service-advisor-training.html

Contact Number: 800-204-3548

Posted

Will there be other times that this is offered this year? My main service writer is getting married around that time and 3 days away won't work for him ;)

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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