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Are You The Boss, Or A Leader?

 

Legendary Green Bay Packers Football coach Vince Lombardi was more than just a coach, he was a leader. Lombardi made average players great and great players even greater. He understood the principles of leadership and how to motivate people beyond the ordinary. Lombardi knew that if he could get his players to think as a team, and focus as one, he would be successful. He accomplished this strategy, wining 5 national championships and the first two Super Bowls before retiring in 1967.

 

Vince Lombardi preached more than football. He preached discipline, integrity, respect for authority and to always strive to be the best. He was tough on his players, but dedicated his life to them. Lombardi lived by many rules; among my favorites: “Chase perfection. If you settle for nothing less than your best, you will be amazed at what you can accomplish in your life.”

 

We are Shop Owners. We are the bosses of our companies. But we are more than that. We are leaders. And with that comes a responsibility to ourselves and the people we employ. As the leader you need to bring out the best in people. Inspire them to work hard to achieve excellence. Create a philosophy of teamwork where everyone knows the vision of the company and all are unified by the same cause. And above all, understand that as a leader you must always do what is in the best interest of your customers and the people that work with you.

 

Vince Lombardi was also a man of character. This one attribute is crucial for us as business owners. Moral Character dictates our culture. It’s who we are as a person. Our moral character will ultimately determine how effective we are as leaders and consequently how successful we become. By the way, the only true way to attain success is to help others around us become successful.

 

I will end with another favorite quote from Vince Lombardi: “Improvements in moral character are our own responsibility. Bad habits are eliminated not by others, but by ourselves.”

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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