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Leap Of Faith - - - Sometimes not following procedure is the procedure to follow


Gonzo

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Leap Of Faith

Even with the best information available to the professional mechanic there are times that some things just don't add up or seem to have been forgotten to be mentioned in the description of how a certain system works. Sometimes the relationship between these systems have so many crossing paths that even with diligent efforts from the engineers it still leaves a few unforeseen problems that no one has experienced before. Dealing with all these complexities ends up in a never ending stumbling block of false leads, misguided diagnostics, or for the lack of better term... a typical “SNAFU”.

There are a lot of situations where the mechanic just has to trust their own judgment and go with what seems right, rather than what all the information is telling them. Call it a gut instinct, dumb luck, or maybe a professional guess, but that may be all you have to go on. Sometimes you just have to take a leap of “mechanics” faith that you might be onto something and disregard the diagnostic results.

Case in point; A bodyshop sent over a Dodge pickup with the “Check Gauges” light stuck on. The gauges checked fine, no service codes, and no apparent reason why the “Check Gauges” warning light should be stuck on. Everything from segment tests on the individual gauges, to the values from each of the gauges. They all matched their actual readings. The gas gauge was spot on, water temp, charging system, etc... nothing looked out of place.

I called the bodyshop and asked them what they repaired and what components they changed. Turns out it was a rather light hit on the driver’s side front fender area. No frame damage and no major components were replaced. With my initial tests completed, everyone was leaning towards a problem with the dash cluster itself. Even though the test results lead that way I wasn’t convinced. Since it was an insurance job the pressure from the bodyshop and the insurance company to find the answer was pushing even harder to just replace the cluster than it was to challenge the results.

For me, it comes down to test, retest, and test again. I just couldn't bring myself to replacing the cluster just yet. I wanted some definite proof before going through all the hassle of reprogramming, setting the mileage, and security system. If the gauges tested good… how can I justify calling them bad?

The more I tested things the more confused I got. I poured over the description and operation information of how the “check gauges” functioned. I was hoping to find some clue that might tell me what I was missing. Nothing stood out... absolutely nothing. I checked with the various resources on the internet and a lot of other techs that have seen other bizarre problems, but everyone kept going back to the cluster as the source.

Even a call to the owner didn't help matters. He insisted that it was in working order before the wreck. The owner was more than happy (of course) to have the cluster replaced. Sure, why not... the repair costs would eventually end up getting kicked back to the insurance company... not to him. There again, I wasn't willing to make the swap. I wanted solid proof it was bad, before I tried another cluster.

I needed to take that leap of faith that I was right and it wasn't the cluster. A big gamble I’ll have to admit. I stuck with the idea that the tests were accurate and the problem had to be around the damaged area. There again, not knowing what I was looking for put me in the position that it was all blind faith that my tests results were right, that I was right... and there was something else wrong.

After removing the inner fender I found a two wire connector dangling all by itself. As I moved the wire through the space, using the wire length to kind of give me some idea as to where it might go, it ended up at the bottom of the battery tray. It’s the battery temperature sensor connector. I've run across these being disconnected on older models before but it’s always associated with a code, not this time.

After plugging it in the “check gauges” warning went out. Just to verify the whole thing, I unplugged the sensor and tried it again, sure enough the “check gauges” warning light stayed on. I do believe I've found the answer to this weird problem. I still think it's pretty odd that in all the operation descriptions there was never any mention of the battery temperature sensor as part of the “check gauges” warning system. Go figure…

It's not the first time I've run into something that didn't make sense or wasn't explained in a way that I understood what the engineering was behind it. It's one of those many times when there isn't any information to let me know what to do. You'd like to think that every possible scenario has been checked and double checked by the engineers, or the at least mention something about it like, “Oh yea, we tied the battery temp. sensor to the check gauge warning light, thought you might like to know. Oh don’t worry… the gauges are fine.”

Not to be outdone, a GM came in with the air bag light stuck on. The air bag module and all the components had been changed and calibrated with the latest software and verified. After going through the operation/description information several times I still didn't have an answer. Then I stumbled onto a small note on an obscure page of information, it read: “Note: this condition can occur if the seat belt warning system is malfunctioning.” Malfunctioning? Like “how” malfunctioning? No answer to that question of course. Of all things... the bulb was burned for the seat belt dash symbol and once I changed the bulb... the air bag light went out. Now tell me... why in the world didn’t you mention that on the operation and description page? I would have appreciated it… seriously.

It seems that with all the sophistication we've added to these modern cars there are still some things that haven't been fully explored as to the possibilities that could arise. These “leaps of faith” in today's marketplace doesn’t leave any room for exploratory surgery to isolate these problems, times money, and unless you knew about these quirky problems before hand your diagnostic time may get lengthy.

I can’t say every answer is in a scanner or manual. Mechanics have always had to find solutions to a lot of problems that were not even thought to be problems when these systems were created. Especially when a certain circuit or communication line gets crossed up from someone monkeying around with it that probably shouldn’t have been.

As a professional mechanic you have to stick to your test results, even though it may not be what everyone else thinks. Have faith in your own abilities and gut instincts. Sometimes being apparently wrong is the right thing to do, and once in a while you might have to take that leap yourself.


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The new software here at ASO, me with a new internet provider at the house... it's a bit weird to load a new story.

 

Going to have to take that "leap of faith" that it's going to work... LOL

 

 

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Last week I turned away a job that was going to involve hours apon hours of electrical diagnostic time and the car wasn't worth the trouble. To the customer, it seemed easy to solve.... I knew better... it took some time to show them what was involved. (Fretting connection corrosion). I started out as the mechanic who didn't want to help and then turned their opinion to the mechanic who was more than just help but someone who was concerned. There's all kinds of leaps you have to make.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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