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I attended a TECH NET meeting last week, the speaker was Neil Stockel, Pres. of BWP Distributors (the CARQUEST Company we buy from in the northeast). Andy Stockel was also present. Neil Stockel spoke about the purchase of BWP Distributors by Advance Auto Parts and gave a very informative presentation on some of the reasons behind the sale and the future of the auto parts business in general.

 

There were more than 25 shops attending and all of us left that meeting feeling differently than before the meeting. Also, we left more open to seeing how this plays out. No one from Advance Auto Parts was present at this meeting, which I feel was the right decision.

 

There are still many questions, but at least we have a direction. It was great to see so many concerned shop owners, which tells a story within itself. These shop owners have been loyal to not just CARQUEST, but more importantly, to the Stockel family and all the fine people at BWP/CARQUEST. And I know I can speak for all when I say that we really appreciate Neil Stockel and Andy Stockel taking the time to speak to us.

 

An important note to mention; The BWP purchase by Advance is not the entire CARQUEST Company, only one entity. CARQUEST will still be in existence and will continue to service the automotive shops, national accounts, tire stores and consumers.

 

The next step will be to address some of the concerns independent shop have with some of the business practices Advance has promoted throughout the years, especially with their style of marketing to the retail DIY market. Loyalty to Advance from the independents will take a greater level of understanding on the part of both Advance Auto Parts and the shop owners.

 

One thing that Neil spoke about was the big changes to our industry in the coming years and the growth of large companies with respect to distribution. One very positive thing that was brought up is that as independents we still hold the largest share of the DIFM market and our independence is our strength. Our customers trust us to make decisions concerning their cars and our customers are loyal to us because of who we are, not necessarily because of what brand part we choose to install.

 

As more information unfolds I will give additional updates. I also look forward to sitting down with the people from Advance and breaking bread. Change is upon us and we need to remain

Posted

Joe, I hope this turns out well for you because I know Carquest is you first call in parts. However, my experience is that when one of the discounters takes over an operation in about 3-4 years not much is left. O'reilly bought one of our vendors and nothing unique survived and all of the good counter people were gone.

Posted

Joe, I hope this turns out well for you because I know Carquest is you first call in parts. However, my experience is that when one of the discounters takes over an operation in about 3-4 years not much is left. O'reilly bought one of our vendors and nothing unique survived and all of the good counter people were gone.

 

To be honest with you, if it were not for the Stockel family, I don't know if the shops in my area would be willing to even talk to Advance. There are so many good, quality people at BWP/CARQUEST that we at least owe them the opportunity to see how this developes.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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