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Oh, I do all my own work!


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I had a little fun with a customer the other day. I was in a good mode and just could not help myself. Here’s what happen…

 

A first time customer failed NY state inspection for a worn tie rod and also needed a tire rotation. After the service advisor informed him he replied, “Oh, I do all my own work”. Here’s where the fun began. I walked over to the service counter and.....

 

Me: “So, I just heard you need a tie rod and a tire rotation”

 

Customer: “Yes, and I do all my own work”

 

Me: “Really, that’s great, so you want to take care of the tie rod yourself and the tire rotation”

 

Customer: “Yes, I’ll take care of it and come back for the inspection sticker”

 

Me: “Can I ask you a question”

 

Customer: “Sure”

 

Me: “What alignment machine do you have in your garage at home?”

 

Customer: “Uh, alignment machine?”

 

Me: “Yes, after you install the tie rod, you need to at least check the toe in, and that requires an alignment machine”. Oh, and what kind of wheel balancer do you own, Hunter, Coats, Snap-On”?

 

Customer: “Uh, balancer”?

 

Me: “Yes, you ARE going to check the wheel balance when you rotate the tires, aren’t you”?

 

Customer: “Oh yeh, sure, you bet I will”

 

I could see he was getting flustered so I told him I was just having a little fun with him. He looked at me a little strange. I then told him that we have all the machines, tools, equipment, information to do an expert, quality job and that some things really cannot be done in your driveway at home.

 

You know what he said to me at that point?

 

“But I do all my own work”

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