By Joe Marconi
The Right to Repair act affects independent auto repair shops. Below is an excerpt from The Auto Care Association:
To show your support, go to this link: https://www.autocareadvocacy.org/take-action-tell-congress-support-right-to-repair/
The Issue: From the Auto Care Association
Direct access to vehicle data is under threat by vehicle manufacturers. Historically, OBD-2 ports have granted vehicle owners and technicians access to vehicle data to assist with maintenance and repair. However, in the digital age of the modern car, vehicle data is now transmitted wirelessly and sent directly only to vehicle manufacturers. In 2021, 50% of cars have these connected capabilities and by 2030, about 95% of new vehicles sold globally will have this connectivity (McKinsey).
Wireless transmission of data, also known as telematics, allows vehicles to be diagnosed and in some cases, repaired without ever going to a shop. While access to this data could provide many benefits to car owners, currently the data is sent only to the vehicle manufacturer who then serves as gatekeeper for the data, determining who can have access and at what cost. This is a detriment to consumers, which could result in:
Increased cost to the consumer Limited consumer choice in where they take their vehicle for maintenance and repair Impact to consumer safety and security with unstandardized data Lack of privacy: drivers unwittingly generate new revenue streams for vehicle manufacturers every time they get behind the wheel. For the aftermarket, this can result in:
Loss of innovation Lack of competition Reduced collaboration TO READ MORE ABOUT THIS TOPIC:
By Joe Marconi
Training is becoming more and more crucial, mainly because technology is changing at light speed.
Do you have a training budget? How do decide how much money should be allocated to a budget, and what areas of training?
By Joe Marconi
From what I am hearing from my fellow shop owner friends, the shops in my area, Northeast (New York), auto repair shops are busy and steady. However, there is a feeling from many shop owners to be cautious about the future.
Things that give shop owners concern: Inflation, the cost of living affecting the consumer's ability to afford auto repairs, dissatisfaction with the current administration, and possible recession.
Honesty is always the best policy, but sometimes is it better to omit certain information to a customer? What if you make a mistake but make it right and eat the cost? Are there situations where you don’t divulge all that information to a customer? Let’s have an open discussion on ethics and your shop’s reputation.
Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Al Wright, John's Automotive, Cedar Rapids, IA Key Talking Points
There are times when being completely open is endearing, but other times where it simply hurts the shop's reputation, and the client learning about it changes nothing. They aren't paying more for the service, they aren't leaving with an improperly repaired vehicle. The issue/mistake/mishap can be kept in-house and learned from. It's not uncommon for us to "lie" by omission, namely when mistakes are made. We don't call out the specific tech that erred. That is to be frowned upon. Unfortunately, we also seem to lie by omission by not calling out the specific tech when there's a victory or a job well done. Another situation MAY be just thinking out loud, which may not always be a good thing, or misdiagnosing a vehicle. What is the best way to fire a customer without damaging the shop's reputation? In a small community, you have to be careful in your explanation to the customer to prevent the ripple effect. Comebacks - every shop has them, and it's the first interaction when they return that makes all the difference in defusing a bad situation. Let the customers speak first. Reputation isn't just a business transaction, reputation is just as important as community involvement. Shop culture can also affect your reputation. It's your employee for 40 hours of the week; what do they say about you and their peers the 80 hours a week?
Connect with the Podcast
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
Click to go to the Podcast on Remarkable Results Radio
By Joe Marconi
As a former auto shop owner, one of the things that kept me up at night was not knowing enough about all the labor laws and human resource regulations.
How do you keep up with all the changes to the labor laws and human resource regulations in your state?