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Jury Awards $14.4 Million for Wrongful Deaths

Joe Marconi
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CARMandP Proficient

CARMandP

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So the tire repair was done a whole year before and the repair place is still held liable? There must me a LOT more to that story. Was the tire properly maintained? Did it have the correct amount of air? Was it properly rotated?

 

Can anyone tell me where I am supposed to find the industry standard tire repair guidelines? I have never even heard of them and I have been in this business 15 years?

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Genuine Car Care Rookie

Genuine Car Care

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So the tire repair was done a whole year before and the repair place is still held liable? There must me a LOT more to that story. Was the tire properly maintained? Did it have the correct amount of air? Was it properly rotated?

 

Can anyone tell me where I am supposed to find the industry standard tire repair guidelines? I have never even heard of them and I have been in this business 15 years?

Send Me a fax number and I will Fax you the TIA official manual ( lots of pages )

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FROGFINDER Rising Star

FROGFINDER

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I refer tire repairs to Discount Tire. In many most cases the "low,leaking,flat,etc" tire should be replaced due to age,wear,location of wound,being driven on low ,etc). I have put new tires on customers cars at my expense and one guy after missing a semi in the rain by a foot called me by the side of the road thanking me for saving his life. I had a "repaired" front tire deflate on me on a motorcycle on the freeway once and i will not ever repeat that mistake if i can avoid it.My prayers go out to the families involved.

B)

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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