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As AutoShopOwner.com begins its third year, we would like to take time to thank the contributions from all its members. You have made this website the “go-to” website and forum, for the automotive service business. AutoShopOwner.com was created as an automotive management network of shop owners and affiliates to share and exchange ideas and opinions. It is our belief that together we can make a positive difference in the auto service business.

 

The forum topics have been great and the dialogue priceless. It is truly amazing how much knowledge there is among us. AutoShopOwner.com has proven to be a viable medium where shop owners around the world can come to ask questions, gripe about issues, and help their fellow colleagues.

 

New enhancements already made to AutoShopOwner.com for 2010:

 

• We’ve revamped the site for easier use and increased the services offered within the community.

• New Reputation system – Posts can now be rated, earning the author reputation points which can be highlighted with titles and badges.

• New Personal Conversations – Users can now create private topics, accessible only to themselves and anyone else they choose to invite. (replaces the default message system)

• New Mini Profile Popup – Wherever you see on your board (which is just about everywhere a member name appears), it can be clicked for a handy mini-profile popup. Send a PM, check reputation or find posts – without needing to leave the current page.

• New Social Network Icons – Social network icons added to the top of posts, to easily add content to your favorite network.

• New Live Chat – Integrated new live chat system

• Blog section Updated – various new blogging features

• Photo Gallery Section Updated – various new photo features

• Downloads section Updated – Layout and operation updated

• New “Who visited today” section – Added a section that shows who visited the forum today. Located on the main page of the forum, at the bottom of the page

• New Text Editor added

• New – Log in with your Facebook or OpenId account!

• Synchronize FaceBook Account- Added the ability to sync your FB account to AutoShopOwner.com.

• New Status Updates – Add “what’s on your mind” to show on the forum home page and in your profile

• New Forum main page layout – new block additions, recent topics, etc. Right column can be closed or opened.

• Event Calendar Updated – new features added. Add any events easier.

• New Main Menu – Added new drop down main menu.

Planned enhancements to AutoShopOwner.com for 2010:

• Increase checklists and downloads for Premium Members

• Create more extensive business tips and management information

• New Articles section

• Member Locator

• Twitter Integration

• More to come….

 

Another goal this year is to increase membership in order to boost the AutoShopOwner.com experience. You can help. Spread the word to fellow shop owners. Forward the monthly newsletter to other shops, industry associations, and colleagues. If you belong to an automotive trade group, talk about the benefits of joining AutoShopOwner.com.

 

As you can see, AutoShopOwner.com is dedicated to you, its members. However, the strength of AutoShopOwner.com lies in its members and the interaction within the forums. The more people that use the services, the stronger the site will become. This will benefit everyone.

Help us spread the word about AutoShopOwner.com. We also welcome your comments and suggestions. Remember, together we can make a difference.


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         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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