“The Right to Repair Act” Your Customer’s Right of Choice
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By Joe Marconi in Joe's Blog4 commentsA recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
Essentially, it all comes down to the culture of your company. Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees! Trust me, happy employees make happy shop owners too!
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By Joe Marconi
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By carmcapriotto
Recorded Live at the TST Big Event 2023. Keith Perkins discusses his presentation at the TST Big Event on electrical theory and the challenges of balancing foundational knowledge with advanced concepts for a diverse audience. We also delved into Liz and Keith's relationship as a married couple who work together. They discussed their passion for their industry and how it doesn't feel like work. Bonus: find out how many animals they own! Keith and Liz Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE.
Show Notes
(00:02:56) The challenges of teaching electrical theory (00:06:38) The different types of food they tried at the TST Big Event (00:08:48) Liz and Keith talk about their experience working together as a husband and wife team, including having offices in both their home and shop, and how their passion for the industry makes it feel less like work. (00:11:55) How Keith and Liz find downtime as a couple, including taking time away from work and kids. (00:12:40) How Keith and Liz met in tech school (00:13:39) September 15th is a lucky day for marriage! (00:16:07) How Keith and Liz have grown and evolved together over the years and how it is important to allow oneself to change. (00:23:01) A conversation about Liz and Keith's pets! (00:30:10) Keith talks about how he got into the training side of the industry through YouTube and how he uses social media to encourage technicians to attend training events. (00:31:12) Keith discusses his upcoming presentation for a school career day, emphasizing the professional and high-tech aspects of the automotive industry. (00:34:27) The importance of changing the public's perception of the automotive industry by dressing more professionally and emphasizing the use of gloves and clean hands. (00:37:02) The importance of company culture in the automotive industry. (00:39:10) Keith and Liz discuss the snacks and drinks they provide for their employees. (00:43:13) The challenges of teaching electrical theory and how to make it more engaging for students. (00:43:56) The guests emphasize the importance of attending training events and how it can improve a technician's skills and network.
Thanks to our Partners, AAPEX and NAPA TRACS.
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By carmcapriotto
Recorded Live at the TST Big Event 2023, with Aaron Becker, President of AirSept and Peter Coll, President and COO of the Mobile Air Climate Systems Association (MACS). They discuss the government's involvement in the automotive industry, the importance of having a mentor, the development of new products, the challenges of complying with EPA regulations, and the impact of COVID-19 on the industry.
Peter Coll, President and COO, Mobile Air Climate Systems Association (MACS). Peter's previous episodes HERE
Aaron Becker, President, AirSept. Aaron's previous episodes HERE
Show Notes
(00:03:47) The American Innovation and Manufacturing (AIM) Act, signed in December 2020, and how it affects Section 609, which deals with recovering and recycling refrigerant onsite at the point of service. (00:04:53) Discussion of government regulations on refrigerants and compliance challenges. (00:08:08) The impact and passing of Myron Stein, AirSept cofounder (00:11:08) The history of AirSept (00:12:26) Myron was recognized for his contributions to the industry with a Pioneer Award, and how he mentored and pushed others. (00:13:52) The importance of having mentors and bouncing ideas off of trusted individuals. (00:14:24) The importance of listening to learn and learning to listen is discussed, as well as the need to interpret what someone is saying in order to move the conversation forward. (00:17:42) The importance of innovation and respectful debates in moving the industry forward, and the need for mutual respect in these conversations. (00:20:40) Aaron and Peter discuss how they develop innovative products by listening and learning from the problems people are having in the industry. (00:22:35) Peter talks about how the COVID-19 pandemic affected the supply chain and how they overcame the supply chain issues. (00:27:12) The importance of inventing and developing in the automotive industry, including the use of existing materials and tools to prove a concept. (00:28:30) HVAC in the automotive industry and the expanded role of thermal management in electric vehicles. (00:32:21)The challenges of cooling electric vehicles and the need for more efficient technology. (00:32:53) The potential for new technologies and opportunities in the electric vehicle market.
Thanks to our Partner, NAPA AUTO CARE
Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
Connect with the Podcast:
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By Joe Marconi
Premium Member Content
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By Joe Marconi
Premium Member Content
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