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GobblesAuto

By GobblesAuto
in Repair & Maintenance Services

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  • 2 weeks later...
abbie Newbie

abbie

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Don't you feal that somtimes these manufactuers are simply selling the old 0 maintenance, buy a new car every 60K plan. I understand the improvemnts in fluid tech and engines, however "lifetime fill" seems a strech. I try to monitor fluid condition as well as possible and recomend as we feal fit. Most customers understand when we mention that, they and us have a vested intrest in them keeping thier car on the road as long as possible (the car company does not)

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Junior Collaborator

Junior

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For those of you who follow the manufaturers recommended service intervals how do you manage the information? We follow the OE service intervals for all later model cars (2000ish and newer) We recommend synthetic for all extended service interval cars that don't require it (over 5k intervals). We are looking for better ways to manage this information as its so model specific. We are also looking at better ways to help draw in new business by selling missed maintenance items. We're in the process of evaluating new shop management software and are looking for something with tools that will help us do this. How do you do it?

 

thanks

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      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
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