-
Available Subscriptions
-
Have you checked out Joe's Latest Blog?
-
By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
-
-
Similar Topics
-
By Changing The Industry
The Importance of A Check-in Process For Your Shop #podcast #automotiverepair
-
-
By Joe Marconi
The other day, I checked my online personal bank accounts from my phone app. There was a charged amount of $1,300 that I did not recognize. After a phone call to the bank, they informed my that this charge was a mistake. The company that withdrew the money from my account was a Electric Company from the U.K. The bank put a stop payment, and the next day I got my money back.
I asked the bank rep, how can a company or anyone gain access to my account. I did not get a reassuring answer. She simply said, it was a mistake.
HOWEVER; the bank repair told me that this happens all the time, and she recommended that I check my bank accounts every day, because there is a window of about 24 hours that the bank can stop the mistake payment from happening. Once the money is electronically transferred, it is much harder and sometimes nearly impossible to get back.
When I was in business, I would have my bookkeeper review all the bank transactions at least once a week. Knowing what I know now, I would recommend a daily review. Shops deal with a lot on money passing through too many hands.
-
By carmcapriotto
It seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I'm joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer. Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z
Key Talking Points
As a business owner, can you put the shoe on the other foot when you are the customer? The efficiency of motion- moving with purpose Matt's daughter as a waitress- looking at every table as an opportunity to make money on tips Be transparent and observant Coming soon: Godfather Episode!
Connect with the Podcast:
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Important Books
Check out today's partners:
Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.
More Time. More Profit. Transform your shop at getshopware.com/carm
Click to go to the Podcast on Remarkable Results Radio
-
-
-
-
-
Our Sponsors
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now