Quantcast
Jump to content


Breaker, Breaker


Gonzo

Recommended Posts

Breaker, Breaker… GONZO 2010

 

 

 

In my many years of repairing cars I've helped out a lot of other shops with their electrical problems. Some shops I see a few times a month, and others only once in awhile. Back in the mid 80's and 90's I had one shop that I talked to almost every day until his eventual retirement. His name was Joe; he had a small repair shop along with a couple of tow trucks. His main business was the tow company, and the repair shop was there just to fill in the gaps on those slow days.

 

One afternoon I got a call from Joe about a car his crew had given up on. They had changed several parts, but couldn't get this car to come back to life. Joe was busy with tows, and didn't want to spend any more time on it. So he put it on one of his tow trucks, and dropped it off at my shop for me to look at.

 

"I'll be on the road all day busy with tows. If you get it going, could ya take it back to my shop for me," Joe said, as he made a dash for his tow truck.

 

"No problem Joe, I'll get right on it," I said, just as he drove off.

 

The car was a late 80's GM. I could see all kinds of shiny new components under the hood, and could tell they put a lot of effort into swapping parts to find out what was going on. With a flip of the key it would immediately start, but die just as quickly. Every time I tried it, it would act the same way without fail.

 

The parts they changed were all predictable. They tried tune-up parts, an IAC, TPS, MAP etc… etc… all of which might, could, should've, probably, maybe… fixed it. But didn't. I wasn't going to go that route. I thought it best to start with the basics- fuel, fire, and air.

 

Spark was good, timing looked good, injector pulse was there, and the intake had a good air pull. Well, what now? I gave it a shot of carb. cleaner… vroom, vroom, vroom. As long as I kept spraying… it kept running. Ok, check the fuel pressure… it had pressure. Hmmm, now what to do? The next obvious thing (to me) was to check fuel volume.

 

I disconnected a fuel line and gave the key a flick into start… the fuel ran out… and then trickled to a stop. I did it a second time. Not as much fuel made it out… but there was some, although it didn't last as long as it did the first time. Maybe I should look at that gas gauge. Wouldn't ya know it… the friggin thing was out of gas. It had just enough in the tank to pressurize the fuel lines but not enough to keep it going.

 

Might as well grab a gas can, and put some in the tank. I'll try it again… vroom, vroom, vroom, alright! It's running great! Looks to me, like it was out of gas. However, with all the new parts they installed, I couldn't be sure if this was the only problem or an after affect of having the car in the shop while trying to solve a different problem. It could have been that one of the components they changed really did need to be changed. I couldn't tell; they're all new… and all working perfectly.

 

Later that day I drove the car back to Joe's shop. He wasn't there, but his dispatcher was in the office sorting out tow tickets and monitoring the CB with the volume up full blast. In the background you could hear the CB was busy with all the area's tow companies' chatter.

 

About then I heard Joe's voice over the CB, "Did Gonzo call yet? Need to check in on him, we need to get that car back to the owner."

 

"He just walked in Joe," the dispatcher told him.

 

"So what was wrong with it," Joe asked between the squelch of the CB radio and all the other chatter from the other tow companies.

 

The dispatcher turned to me and asked what I found wrong with it. I told him. The dispatcher, with a stunned look on his face said, "I can't tell him that. He is going to be so pissed."

 

"I don't think you should tell him till he gets back," I said, while breaking into an ear to ear smile.

 

The CB comes to life with Joe's voice; "So what did he find out? Geez, I'm busy… come on give me the news," Joe barks out thru the CB speaker. He sounded pretty demanding and frustrated. I don't know whether it was the way his day was going or it could have been over this car… either way, he's not going to like this answer.

 

"Go ahead… tell him," I said, "He wants the answer, so tell him."

 

"Alright," said the dispatcher grabbing the mike to the CB, "Joe, are ya ready for this? It was out of gas."

 

A dead silence came over the CB. No chatter, nothing, not a sound. It was if someone had turned it off. A few seconds went by, then, all hell broke loose. Tow drivers from all over the city were razing poor Joe. The CB was full of laughter and goof ball comments, but not a word from Joe. Poor Joe, you asked for it, and now you're getting it.

 

I got up from the desk, and dropped the keys off with the dispatcher, "Tell Joe to stop by the shop, he can settle up with me then," I said while trying to hold back the laughter.

 

As I walked out the door I could still hear the CB chatter all the way out to the parking lot, and the comments were still flying. It was one of the funniest moments I've ever had for doing nothing more than putting a couple of gallons of gas in a car.

 

When Joe came up to pay the bill I told him I had a little something for him. I handed him a little tiny gas can to keep on his desk, as a reminder to always check the basics.

 

After all these years I'm sure he hasn't forgotten about it, and I'll bet he doesn't tell too many people what that little gas can sitting on his desk is all about… especially over the CB.

 

 

 

Stories are here for your enjoyment before they are edited for pubication. Comments are always welcomed.

Enjoy!

 

Edited by Gonzo
Link to comment
Share on other sites

I really think that jobs like this one is what put him out of business. I did so much work for him that I thought he should have just put me on the payroll. A great guy, but couldn't find good help, and sorry to say... he wasn't all that good either. heavy line, yes... diagnostics.. not a chance... go figure...

Good story Gonzo! *****

Link to comment
Share on other sites

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching emphasizes the importance of seeking inspiration and innovation outside the auto repair industry. He challenges shop owners to break out of their comfort zones and learn from disruptors in fields like hospitality, retail, healthcare, and fitness. Chris discusses how adopting customer-centric approaches and technologies from these industries can transform auto repair businesses.
       
      For instance, he highlights how the hospitality industry's focus on exceptional customer service and personalized experiences can be mirrored in auto repair shops to build stronger customer relationships and loyalty. Similarly, he points out how retail's use of data analytics and customer feedback can help auto shops better understand their clients' needs and preferences, leading to more tailored services and improved satisfaction.
       
      Chris also explores how the healthcare sector's emphasis on transparency and trust can be applied to auto repair, fostering a more open and honest communication channel between mechanics and customers. Additionally, he draws parallels with the fitness industry's use of subscription models and community-building strategies, suggesting that auto repair shops could benefit from implementing similar membership programs to ensure steady revenue and customer engagement.
       
      He encourages proactive learning, attending conferences, and networking with professionals from other sectors. By stepping outside the traditional boundaries of the auto repair industry, shop owners can gain fresh perspectives and innovative ideas that can set them apart from competitors.
       
      The episode concludes with practical steps for implementing these innovative ideas to enhance customer experience and drive positive change in auto repair shops. Chris provides actionable advice on how to start small, such as introducing a customer feedback system or experimenting with new service packages, and gradually scale up these initiatives. He also stresses the importance of continuous improvement and staying adaptable to evolving customer expectations and industry trends. By embracing these strategies, auto repair shops can not only improve their operations but also create a more engaging and satisfying experience for their customers.
       
      The power of looking outside our industry (00:01:05)
      Exploring the importance of learning from disruptors in other fields to stay ahead of the curve.  
      Innovation at the edges (00:03:26)
       
      Discussing how innovation often occurs at the edges of industries and the benefits of looking beyond traditional practices.  
      Examples of disruptors in other industries (00:04:37)
       
      Exploring examples from healthcare, food and beverage, connected fitness apps, and education to draw insights for auto repair business.  
      Implementing ideas in auto repair shops (00:09:41)
       
      Strategies for implementing ideas from other industries, such as networking, adopting technology, experimenting with service models, focusing on customer experience, and empowering the team.  
       
       
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 171 - Solving Network Problems and Diagnosing Car Issues with Electrical Guru David Barden
    • By Changing The Industry
      Episode 169 - Is OE Software Our Only Option? With Ben Johnson of Repairify
    • By Changing The Industry
      When A Customer Tries To Bring You Their Own Spark Plugs #carrepair


  • Our Sponsors



×
×
  • Create New...