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The following are posts I made on the AOCA website outlining an issue(potential nightmare) we had on 2017 Chevrolet Colorado:
Joined: Dec 21, 2011
Total Posts: 83 Feb 8, 2018 3:03 PM Unfortunately, I believe this is exactly what this may turn into for shops and consumers. We recently had a report of an oil filter failure on a 2017 Chevrolet Colorado with 13304 miles on the truck and the issue occurred 400 miles after our oil change. Customer had a check engine light come on so he headed right off to the dealer to have it checked under warranty. It had a VVT code stored and the dealer started looking into the issue. They found the filter failure and sent a picture of the image off to the customer. We used a Performax P0171 filter. The customer sent me the attached image of the obviously failed filter. I am immediately highly concerned, but the dealer is being unusually understanding of the failure. We spend some time with the service manager and find out that their appears to be an issue starting to show up on these vehicles, where the stand pipe in the filter housing is coming off with the old filter and being disposed of without the techs knowledge. We had great video of the oil change and their was nothing visible with the old filter as it was removed. The premises is that without the standpipes restricting/diverting functionality in place, full oil flow is blowing out the filter and the everything flows right down the filter housing port into the cylinder heads and remainder of the motor and plugs up components and passages. We asked for a picture of the filter housing and received image 2 attached. This appears that it may be a problem starting in 17 model year, but i can't be sure of that yet. I am digging for additional info now and will update as more information becomes available. Randy_Lucyk
Joined: Dec 21, 2011
Total Posts: 83 Feb 9, 2018 7:59 AM This appears to be both a GM issue and a in-shop issue.
Now that I see the notification GM released last week, i believe this issue occurred at the original oil change prior to the one we did. As I said, we had great video of the open end of the old filter as we removed it from the vehicle and I don't believe this stand pipe could have possibly been inside. Their is also no evidence of the tech struggling with anything "down in there" other then the normal A/C line interference issue. .
Looking at the design and the A/C line interference, I suspect that the stand pipe is being knocked loose as the filter is being "angled" around the A/C lines to get the old one out. I suspect the oring on the stand pipe is the only thing holding it in the oil filter housing. Once the standpipe is disposed of, the housing has to be replaced, as the stand pipe is not available separately. The housings are in short supply with only three left in the country on dealers shelves and none in Gm distribution centers. Their is a new part number for the housing and those are not available yet. Original pt# 12675707 and new pt# 12682014.
Looking at the attached illustrations and notice, it would not be easy to completely miss the fact that a problem was evident. The stand pipe looks too big to me to be easily missed. I suspect it is plastic and the words "housing cracked" was mentioned in the conversation with the service manager. I wonder if the stand pipe is actually cracking during removal of the filter, making it difficult/impossible to reinstall. If we did not do it, then why the old filter had not failed yet ours did, comes into question. Cold weather "full oil flow" was also mentioned in the conversation with the service manager, and those were the conditions at the time of the failure.
The images also create some questions for me. The new housing does not appear to be identical to the OE installed housing, so is it an already redesigned housing? The filter bulletin in the Napa/Wix box talks about an update to the filter to include a check valve in the top of the filter. Our old filter does not appear to have this check valve, the Napa/Wix does and our new stock P0171 filters also have it. Looking at the design of the stand pipe in the new housing, it would almost appear that the small nipple on the end of the stand pipe might make more sense if it fit into the open hole of the old filter. The stand pipe design almost seems wrong for the filter with the check valve, unless it is shorter than it looks and never reaches the upper end of the filter. Would be great if the next shop to have one of these off would post some additional pics to try and help reduce confusion.
Based on the notice from Gm, this does indeed look like it could get ugly. Although, this dealer covered all the extensive engine repairs under warranty(heads pulled, all new timing components, cleaning passages), i am not convinced all dealers will take that approach. In my case, it was nice(incredible?) to see GM step up and take responsibility. It helped that my customer (owner of the Colorado) retired from a GM primary supplier dealing with issues exactly like this for the later half of his career. He knew the right people to call to get the info needed to drill down to the root cause.
If anyone else has an issue with the limited notes field please tell them. If they receive enough complaints they will fix this. PLEASE help by contacting Mitchell at Toll Free 888.724.6742
Here is my issue:
I believe I got this idea from this forum somewhere. I like to be able to say the words "No Cost" over the phone to a customer with an issue. So I offer a free initial diagnostic. This is when my tech will spend 1 to 10 minutes looking at the customer's concern. Once the tech does this task he comes back to the Service Writer with a request for the proper diagnostic time. The Service Writer then sells the required time for diagnostics. The problem is Mitchell limits the note field and we can not add the proper lines and spaces needed. My work order for the tech should look like this:
Step by Step - What have you tested and what are the results of the tests?:
What will happen if the customer doesn’t repair this problem?:
Potential other problems once this is repaired?:
What will fix it?:
Estimated time to repair:
By 5 Star Auto Spa
Recently hired a new tech. He's been with us for about 3 weeks now. Been having weekly meetings with him on things that we would like him to improve upon. Have noticed that the majority of oil changes that he has done with vehicles that have anywhere from 100K to 250K miles don't have a single technician recommendation. I thought it was just one instance initially but have noticed that its been MOST of the vehicles he has serviced for oil changes. With vehicles with that many miles on them, I would expect that there would be at least 1 if not numerous recommendations. We do have a check list that all technicians perform when doing oil changes and he has been marking "checked ok" on all of the checklist items for these vehicles. I approached him about this and he seemed to get really defensive. I obviously don't want him to ever fabricate any issues but I just can't believe that out of 10 vehicles with that high mileage there are simply no recommendations. We pay our technicians hourly here at our shop and I'm starting to think that because of this, for this technician anyways, he isn't very self motivated to perform the 24 point inspection very thoroughly. I have scheduled a meeting for the lead technician to go over how a 24 point vehicle inspection should be done with this technician on Thursday. Any thoughts on how I could help this tech or is it a personality thing that cannot be changed?
Wondering how other shops handle this. A tech starts a head gasket job on Thursday. The head is sent out to the machine shop for a valve job. It returns the following Monday and the job is completed on Tuesday. Do you pay him that week for the teardown or wait till the following week and pay him for the whole thing? It seems kind of confusing sometimes if you split it up and then you are wondering the next week how much time you paid him for the previous week. Don't want to cheat yourself or the tech. Any better ideas?
I have been in this business 16 years come January and am dealing with a situation that I have encountered twice before. Within the last three months I hired a lube tech that I recently found out has a mouth full of decaying infected teeth that are literally life threatening Many of the teeth are broken off at the gum line. What we are dealing with is an extreme case of neglect and past drug usage. I literally cringed when he showed me the inside of his mouth. I have talked to my personal dentist and sent the tech to him for evaluation My friend tells me that all the teeth need to be removed and a denture made but an oral surgeon will need to be involved. Depending upon whether we can get a surgeon on for some reduced charity work I can see this costing $4,000-$6,000 and the guy has no money.
I have been in this situation twice before and once I raised money from myself, my friends, and from vendors to pay the bill and the other time I fronted the money and recovered it over a long period of time. However, this case is worse than the other two cases and this guy has been with me a shorter period of time. My conscience will not allow me to sit back and do nothing. However, this is a bigger project than I want to take on. Unfortunately, as far as I can tell there are no community resources to help a man in this situation. All they will do at the hospital is give him antibiotics because he has been to the emergency room recently for pain. I asked this tech and he told me that the pain has literally been so bad that he has considered suicide.
My wife and I already give a substantial sum of money away each month helping with various Christian ministries. My daughter husband has had a staph infection that put him in the hospital and unable to work and we have been helping them. This is just crummy timing but guess I will have to figure out some way to get this done but it is a job that I don't want to take on. Guess I am just wanting to vent and am curious if any of you have ever dealt with a similar situation.