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Vehicle checkin forms?


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I looked through the download files but didn't find exactly what I was looking for. You any of you guys have a copy of the form that you have each customer fill out when they drop off a car? What kind of "legal" information do you have on the sheet? I am looking to update my form and need a little direction.

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I just want to mention that customer write-up is a key opportunity to start the sales and service process. We train our service advisors to not only review what the customer concerns are but to be proactive with needed service work, reviewing vehicle history and any suggestions that were made at the last visit. Many service items are pre-sold at the counter, increasing efficiency.

 

For new customers, we take a different approach. We want to know how that customer found us, is the vehicle up to date with maintenance and talk a little about what we do. We will also inform the customer that we always perform a bumper to bumper inspection with every service.

 

For diagnostic work, we try to pre-sell diagnostic time; this saves time, giving the tech the go ahead, and not have to wait for authorization.

 

We don’t use any particular form, just the Mitchell Manager Estimate and Repair Order forms. The techs will get the Mitchell Tech sheet along with the Service Intelligence form (from Mitchell) to show vehicle history and what service is due.

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