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Have you checked out Joe's Latest Blog?
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By Joe Marconi in Joe's Blog5 commentsI recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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By Changing The Industry
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By carmcapriotto
Research has shown that people will generally forget 90% of what they "learn" within 30 days unless it is reinforced. Recorded Live at Vision 2024, David Boyes, President of Today's Class, outlines the mobile app's features, including gamification and personalized training paths. AJ Nealey and Patrick Roberts share how they've implemented the platform in their businesses, highlighting its impact on engagement, adaptability to individual needs and its role in fostering a culture of continuous learning and growth. "It's microdosing of training. It's a set of daily questions on a daily basis. And what I love about it, it's the question after the question. "How confident are you in your answer?" It's low, medium, or high. You're understanding their confidence level." AJ Nealey Show Notes:
Today's Class and its features (00:00:53) David Boyes explains the features and benefits of Today's Class, a training and competency platform. Gamification and personalized training paths (00:01:44) The gamification aspect and personalized training paths in Today's Class. Customized data delivery (00:04:09) The various data delivery options and customization for shop owners. Competitive usage of Today's Class (00:05:27) Patrick Roberts shares how the competitive usage of Today's Class benefits their team at Christian Brothers. Purposeful training paths and question priorities (00:07:35) RJ Neely and David Boies discuss purposeful training paths and question priorities in Today's Class. Influence of confidence levels on learning (00:11:27) David Boies explains the influence of confidence levels on learning and retention in Today's Class. Gamification (00:14:42) Engagement and retention strategies, rewards points, competitions, and customized training paths. Quarterly Bonus and Reporting Customization (00:15:44) Incentives for completing training, automatic points reset, and customized reporting for tracking progress. Color Game and Training Integration (00:16:24) Description and explanation of a gamified training activity, its purpose, and integration with daily training sessions. Content Development (00:19:26) In-house content creation, collaboration with subject matter experts, and the process of delivering accessible and measurable training. Personalized Training Paths and Community Engagement (00:20:44) Individualized training trajectories, community creation, and sharing of reference materials and information. Challenges of Implementing and Commitment to Training (00:22:18) Challenges in adopting the platform, the commitment required for successful implementation, and the platform's role in the culture of continuous learning. Onboarding Process and Long-Term Commitment (00:25:08) Onboarding process, 90-day launch cycle, and the importance of long-term commitment for successful utilization. Employee Engagement and Training Management (00:26:33) The role of employees as champions and ambassadors, open conversations, and employee feedback on training management. Implementing training expectations (00:27:29) The importance of setting clear training expectations and having open conversations with employees about obstacles. Gamification and participation rate (00:28:54) Gamifying training and the increase in participation rate. Employee engagement and personal growth (00:30:33) Patrick Roberts emphasizes the importance of addressing personal issues and attitude before training, focusing on personal growth. Custom features and individual shop needs (00:32:16) David Boyes explains the customization and individual shop needs in Today's Class. Enhancing connectivity and service advisor training (00:35:21) David Boies discusses plans to enhance connectivity and the introduction of service advisor training. Perpetual training and gratitude (00:37:10) The episode concludes with a discussion on perpetual training and gratitude for the guests.
Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter (X): https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:
https://shopmarketingpros.com/chris/
Check out their podcast here:
https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here:
https://www.facebook.com/groups/autorepairmarketingmastermind
Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces "The Weekly Blitz," a podcast focused on enhancing auto repair business knowledge and providing practical strategies for success. Coach Chris emphasizes the significance of apprenticeships in the auto repair industry, expressing frustration with shop owners complaining about the technician shortage without implementing apprenticeship programs.
The benefits of apprenticeships are discussed, including bridging the skills gap, ensuring a sustained talent pipeline, reducing turnover, and providing cost-effective training. Coach Chris advises establishing a successful apprenticeship program, such as having a structured curriculum and pairing apprentices with experienced mentors. The episode concludes with a call to action for shop owners to invest in apprenticeships and support the industry's growth.
Apprenticeships [00:01:10] Importance of apprenticeship programs for auto repair shop owners and the need for a sustained pipeline of talent.
Bridging the Skills Gap [00:02:19] The need for technicians to possess new skills due to advancements in technology and the role of apprenticeships in acquiring these skills.
Key Elements of a Successful Apprenticeship Program [00:04:38] Structured curriculum, mentoring, regular evaluation, and incorporation of soft skills in apprenticeship programs.
Connect with Chris:
[email protected]
940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/AutoFixAutoShopCoaching
Youtube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Our panel discusses the benefits of "Today's Class" software, a key training tool for technicians and service advisors in the automotive industry. David Boyes, President of "Today's Class" explains that Today's Class uses adaptive learning technology to make training sessions accessible and tailored to the strengths and weaknesses of each team member. The episode highlights the importance of continuous training and its impact on team building and knowledge retention in the industry.
David Boyes, President of ‘Today’s Class" An online learning organization that has been supporting the automotive industry for more than 20 years. Rich Young, Charlie & Rays, Essex, MD Weston and Tenise Chapman, Black Hills Tire, Rapid City, SD Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z
Show Notes
The concept of training resume (00:01:00) Discussion on the importance of recording training attendance and assessments for technicians and shop owners. Leveraging technology for adaptive learning (00:03:42) Explanation of how adaptive learning technology is used to deliver training sessions that adjust to the strengths and weaknesses of the team. Impact of daily learning sessions and quizzes (00:06:11) Testimonials about how the daily learning sessions and quizzes have improved communication and knowledge retention among technicians. Training and Team Building (00:08:11) Discussion on the importance of training and how it leads to team building and improved knowledge levels in the shop. Motivation and Engagement (00:09:38) Exploration of how the use of technology and gamification techniques can motivate technicians and service advisors to engage in training. Adaptive Learning Engine (00:12:24) Explanation of the adaptive engine used in the training platform, which assesses individual knowledge levels and focuses on areas of weakness for personalized learning. The importance of training and knowledge reinforcement (00:16:07) Discussion on the training system that includes content, tasks, and observations, and how it helps reinforce knowledge over time. Using Today's Class for technician training (00:16:44) Examples of technicians at different levels using Today's Class for training, with a focus on electrical repairs. Benefits and challenges of implementing Today's Class (00:18:04) Discussion on the reactions and experiences of employees when implementing Today's Class in an automotive shop. The importance of grooming and teaching youth in the industry (00:24:23) Discussion on the need to bring in and develop young talent in the automotive industry. The need for effective systems to train and progress technicians (00:24:38) Exploration of the lack of good systems to take technicians from a low level to mastery, and the importance of continuous improvement. The challenge of retention rate in traditional training methods (00:26:13) Discussion on the low retention rate in conventional training methods and the potential of using technology to reinforce learning and improve retention. Training as a Tool (00:32:13) Discussion on the use of training as a tool for employee development and the challenges of getting technicians to engage in training. Recruiting Younger Technicians (00:36:45) The potential of Today's Class as a tool to attract younger technicians to the automotive industry and showcase the industry's commitment to training. Training for service writers (00:41:26) The shop owner highlights the unexpected benefits of Today's Class app in training service writers and improving their automotive knowledge and people skills.
Thanks to our Partner, NAPA Auto Care
Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
Connect with the Podcast:
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections
Click to go to the Podcast on Remarkable Results Radio
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By Joe Marconi
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