By Joe Marconi
Back in the 1990s, some shop owner's feared that fuel injection, 100 mile spark plugs, the elimination of the Distributor cap, rotor and extended fluid services would be our demise. But, that didn't happen.
Now I hear many in our industry state that "There is no needed work on an electric vehicle, they are problem free."
My opinion, let's not fall into thinking that the EV car will run forever of even for years without needed service. The EV still has tires, suspension, brakes, and a whole new area of opportunities. It will be different, but there will be a need for the Automotive Technicians and for repair shops.
By Joe Marconi
There seem to be mixed opinions on what Business System is the best. And also, not all business systems fit a particular repair shop model.
There are a lot of new players in the past few years: Auto Leap, Protractor, Teckmetrics, Shop Boss, Shop Monkey, and more.
Are you happy with your system? What features are important to you?
Have you ever thought about a few years ago and wished you did something differently? Maybe those few things that seemed impossible to implement weren’t as difficult as you thought. I’m with Randy O’Connor, Executive Director of Modern Tire Dealer Training and Educator Network. Randy gives an insightful analogy to processes and procedures being the lifeblood of your business. They connect everything. Put the work in and reap the rewards. Randy O'Connor, Executive Director, Modern Tire Dealer Training and Educator Network
Key Talking Points
Mix of business- for every $1 a customer spends on tires, they spend on service and on labor Lessons from COVID- efficiency and productivity. Lack of annual financial planning- make it a behavior through systems, processes and accountability. What are your strengths and weaknesses with your systems? Process and procedures are the blood of the system to the muscles which is your behaviors. The employees that are doing the work, are the ones that need to help designing processes. Where does the money go? What is your net profit percentage? Scoreboards- know and understand the numbers, it has to be within everyone’s control.
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