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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By Joe Marconi
I am so proud of this group! And so proud to be part of Elite Worldwide as a coach and presenter of Fly with the Eagles.
The level of professionalism is incredible, and increasing every year. All of us need to be proud of our industry! I have a renewed confidence that through training, providing a great workplace and taking great care of our customer, the aftermarket auto repair service and repair industry will continue to dominate!
https://eliteworldwide.com/
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By Joe Marconi
Come Tour The JASPER Plants As Part of Fly With The Eagles, September 26th-28th in Indianapolis, IN!
Tour JASPER's Headquarters and Power Drive Facility at Our Upcoming Fly With The Eagles Shop Management Training!
Come in a day early to our Fly With The Eagles training in Indianapolis, IN, and join us for a tour of JASPER's Headquarters and Power Drive facility in Jasper, IN on September 25th! Transportation will be provided.
Get to know your fellow shop owners while getting a guided tour of the nation's largest remanufacturer of engines and transmissions. Come with us to tour the plants on September 25th, and then get three incredible days of training from September 26th-28th.
In addition, JASPER customers receive $200 off course registration - utilize your co-op funds as well!
Elite’s AMI-Accredited Fly With The Eagles is the most complete foundational business course around, and it is exclusively designed for you, the automotive shop owner. After attending this industry-acclaimed course you will be able to:
Improve your skills in leadership, time management, and goal setting Find and hire superstar service advisors and technician Fully understand your shop’s financials and key performance indicators Turn your existing employees into self-motivated superstars Fill your bays with the right kind of customers through new marketing strategies Utilize your step-by-step Action Plan to ensure your ongoing success
Network and connect with like-minded industry peers that will be valuable resources in your personal and business life. You'll leave this event reenergized and ready to take your company to the next level - in addition to having visited the nation's largest remanufacturer of drivetrain components.
Space is limited for the training and JASPER tour - Be sure to reserve your seat ASAP!
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By Joe Marconi
Last week I had the privilege to present the Fly with the Eagles Course in Indianapolis, Indiana. As always, the power of the course was the amazing shop owners, managers, and service advisors who attended the event. I left Indy with a fresh new enthusiasm that the aftermarket auto repair shop is alive and well.
The level of professionalism and passion is proof positive that as an industry we are the very best, and will meet the challenges of the future!
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By Joe Marconi
Seats Are Filling Up for October's Fly With The Eagles Course in Indiana!
Only a Few Seats Remain for Elite's Fly With The Eagles, October 4th-6th in Indianapolis, IN!
*Mitchell 1 and JASPER clients - ask about your additional discount!*
If you can't attend all 3 days, don't worry! You have the option to reserve single-day seats as well.
The Fly With The Eagles course will give in-depth training on how to make your business more successful. Learn exactly how to:
Improve your skills in time management, leadership, and goal setting
· Fully understand your shop’s financials and key performance indicators
· Find and hire superstar service advisors and technicians
· Turn your existing employees into self-motivated superstars
· Fill your bays with the right kind of customers through new marketing programs
· Utilize your step-by-step Action Plan to ensure your ongoing success
This series is presented by Joe Marconi and Kevin Vaught, who have both experienced extraordinary success as shop owners as well, so it’s no surprise that Fly With the Eagles is heralded by many industry leaders as the most powerful shop management series available to shop owners and general managers.
Register soon, because space is becoming extremely limited!
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By Joe Marconi
I will be presenting the Elite Fly with the Eagles course with my fellow Elite business coach, Kevin Vaught.
The course will be held in Indianapolis, Oct 4 to 6.
This is Elite's premiere shop management course for shop owners and managers.
Hope to see you there.
For information and to enroll:
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