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Joe Marconi
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  • 1 month later...
GobblesAuto Contributor

GobblesAuto

Posted
Posted
  Joe said:
Is your competetion open Saturdays? What are your reasons for not being open? Just wondering. I see you have 2 late nights. I'm just trying to get a handle on where the industry is headed. All major national chains are open Sat, many are open on Sundays.

 

I can't help thinking that the motoring public wants the choice of weekend hours. They are too busy durning the week.

 

I struggle with this as well. My business mind says I should be open but....

 

I was open on Saturdays from 9 - 1 for 3 years. Some Saturdays were good and some were not (If I did not work those Saturdays were usually not so good). When I started closing on Saturdays my gross sales did not go down. I felt that since I was losing 4 hours on Saturday I would extend my hours during the week 4 hours so that is how I ended up open late for two evenings. It has taken awhile for it to catch on but I do get some business by being there late. Even if no work comes in after 5 it allows us 2 nights a week to get other work out so these days can be more productive. I definitely like this schedule better than working weekends.

 

I do have competition open on Saturday. Tire stores, Walmart, Sears, Ford dealer, Honda Dealer, Toyota Dealer, Express Oil Change and others. I might possibly go back to a Saturday schedule when my kids get a little older but right now I enjoy the time off and if I can make enough during 5 days I plan to keep it that way. My emplyees are much happier not working Saturdays and most customers will schedule during the week. We try to make it as easy as possible with free shuttle service or even a free rental or low cost rental depending on the service.

 

You have to draw the line somewhere we could be open 24 hours a day.

GobblesAuto Contributor

GobblesAuto

Posted
Posted
  Joe said:
I think you hit on a great point. I too value family and time off. That's why we work so hard.

 

If the burden to work 6 days a week is on your shoulders, it will not work. We have adopted a rotation schedule so everyone has time off. I don't want to work 6 days a week, and I don't expect my people to do it either. But, I firmly believe that we need to be there for our customers.

 

We are open Mon thru Fri 5-6 and Sat 8-3.

 

Your thoughts?

We also had a rotation schedule but I still think there is a degree of burn out. I also think that since we were here only half a day employees tend to think it is not a day to push hard. I found that when I wasn't here they would tend to say that (whatever car came in) is too involved for Saturday and they would only take oil changes, tires, brakes etc.... Which is OK if there is enough of it but if it is slow we needed to get what was there. When I worked I would have better days even though we would probably not get out at 1 as scheduled. This was not the case on a week day I could leave and they know what needs to be done but since Saturdays were 1/2 days and reduced staff I think it was a coast day unless I was there. I am sure this is probably a lack of effective management and could have been overcome. I just got tired of it and I had other shops across the country telling me not to open on Saturday. I do not regret closing except I understand that the market may drive us to open at some point. Back in my teens I used to work for a grocery store and they were closed on Sundays but due to competition I think that is unheard of now days for a grocery store but then again look at chick Fil-a they are all closed on Sundays so it is possible to be successful without following all the trends if you offer a great product and value when you are available.

  • 2 weeks later...
Tom Ham AutoMN.info Contributor

Tom Ham AutoMN.info

Posted
Posted
  Joe said:
Make this year the year to look to add more services to your sales arsenal and increase your marketing strategies. Be innovative.

 

Here are few suggestions, let’s hear from other shop owners and add to this list:

  • Create a lube bay and offer while you wait service.
  • Purchase flush machines
  • Start doing detailing work
  • Consider buying an alignment machine
  • Sell a few used cars
  • Offer a late night for service work
  • Carefully consider opening Saturdays
  • Solicit to other shops and body shops for work they don’t perform.

Let’s add to this list and make 2009 an banner year!

 

Several good ideas there. However, a lot of shops fall into the trap of trying to do too many different things and being all things to all people. The focused specialists appear to be doing the best right now (as they always seem to do).

autoguy Rising Star

autoguy

Posted
Posted
  Joe said:
I think you hit on a great point. I too value family and time off. That's why we work so hard.

 

If the burden to work 6 days a week is on your shoulders, it will not work. We have adopted a rotation schedule so everyone has time off. I don't want to work 6 days a week, and I don't expect my people to do it either. But, I firmly believe that we need to be there for our customers.

 

We are open Mon thru Fri 5-6 and Sat 8-3.

 

Your thoughts?

 

You're open at 5 am? Do you have a night drop box? I believe that these days Saturdays and one late night is important, although I'm not doing that right now... :P

  • 3 months later...
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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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