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Technician Productivity Redefined [AW 189] - with Joe Marconi

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Joe Marconi discusses the importance of team collaboration, efficiency, and continuous training in the automotive industry. He highlights the need for effective leadership, a positive company culture, and sound systems and procedures to guide technicians and improve productivity. The conversation also covers the significance of accurate estimating and effective labor rates, the rising costs in various industries, and the importance of a positive and growth mindset in business. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE.

Show Notes:

  • The importance of teamwork (00:03:31) Discussion on the complexity of cars and the need for a team effort in improving technician production and shop efficiency.
  • The role of leadership and company culture (00:05:13) Emphasis on the importance of leadership and creating the right company culture to promote technician productivity and efficiency.
  • The significance of training and procedures (00:06:12) Highlighting the value of both external and in-house training, as well as the need for clear procedures and policies to enhance shop production and technician efficiency.
  • The importance of team meetings (00:09:03) Discussing the value of team meetings and how they can improve shop production and encourage innovative ideas.
  • Empowering employees to make decisions (00:11:01) Highlighting the importance of allowing employees to think on their own and make decisions, and the benefits it brings to the growth of the company.
  • Assigning work based on technician strengths (00:12:21) Exploring the strategy of assigning jobs to technicians based on their strengths and expertise, and the impact it has on efficiency and productivity.
  • Labor Rates and Effective Labor Rate (00:15:55) Discussion on the increase in labor rates and the importance of calculating the effective labor rate.
  • Raising Rates and Cost of Fast Food (00:17:05) Conversation about raising rates and the comparison of fast food prices to labor rates.
  • Culture, Leadership, and Productivity (00:19:22) Exploration of the impact of culture, leadership, and workplace satisfaction on productivity and efficiency.
  • Continuous improvement in business (00:24:24) Emphasizing the importance of making incremental improvements in business every day, with the analogy of a lifelong commitment and the absence of a destination in business growth.

Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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