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Mixed Reports: Auto Repair Shops Doing Great, But Some are not.

Joe Marconi
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JamisonAutoGroup Explorer

JamisonAutoGroup

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Thank you for bringing this up, Joe!  I agree with both of you that it does seem to be an ongoing thing.  As the previous comment suggested, " Some shops are better run than others".  This is in my opinion, the leading factor in a business's success or demise.  Some shop owners are more geared toward marketing and branding (like me), others are geared more to the technical side of the diagnostics and repairs.  In any case, I feel it is critical to be well educated in these areas of the business, among others. The most important thing a business owner should be focused on though, is the KPIs.  This tells you the pulse of the business, and how to steer the business in the right direction.  An owner who doesn't know their numbers, does not know their business!

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juanpablo4219 Explorer

juanpablo4219

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Here's where we are.

We had a great first half of the year. We grew 15% compared to last year. I do considered the Summer, a change of season and consumer habits. When June arrives the consumer behavior/spending habit change to  the vacation period. Kids are out schools and  families travel, life is good for shops. This year has been the exception, the heat wave that we're going through does not help in south Texas or any place in Texas.

Texas has a hot summer, but the 100 plus temperature does not help at all. It just does not invite people  to go outside. 

I do advertise on Google and I have been checking everyday, and my conclusion is that not many people are looking for services, since I am paying less than the usual budget. 

August is a different month, a lot of the parents who have kids in college come to services their kid's Car, get them ready for their kids to go back to school, I am hoping things will turn around, even thou" August is the hottest part of the summer🤞😁
...and this is my mid year report

Regards and stay cool😎

JP

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      Want to End Your Technician Shortage? Focus on Retention!
      By Joe Marconi in Joe's Blog
         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”

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