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How to Create a Leadership Culture [THA 322]


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How do you create a leadership culture within a business? Mike Davidson, Bryan Rogers and Josh Steinhert emphasize the importance of a positive atmosphere and culture in a shop and provide practical advice on developing leadership skills. This episode provides valuable insights and recommendations for shop owners and managers looking to improve employee satisfaction and overall success.

Mike Davidson, Parkway Automotive, Little Rock, AR. You can reach Mike at [email protected]. Listen to Mike’s other episodes HERE.

Bryan Rogers, Sun Automotive, General Manager

Josh Steinhert, Sun Automotive, Assistant General Manager

Show Notes:

  • Testimonial of Sun Automotive [00:04:57] Bryan Rogers and Josh Steinhardt talk about their positive experience working at Sun Automotive and how Craig Noel, the owner, has created a great culture.
  • Questions to develop a leadership culture [00:06:19] Carm Capriotto asks questions to help listeners develop a leadership culture in their business, such as daily behaviors that promote leadership and how to create a safe environment for people to talk.
  • Single question to begin creating a leadership culture [00:08:08] Mike Davidson suggests a single question that shop owners can ask their staff to begin the process of creating a leadership culture: "What's it like to be on the other side of me?"
  • Leadership exercise [00:09:05]
  • Positive attitude [00:09:39] Sharing feedback from employees about positive attitude
  • Listening skills [00:11:18] The importance of being quiet and listening when someone asks you a question.
  • Emotional control [00:12:20]
  • Leadership and Listening [00:12:47] Mike Davidson discusses the importance of listening as a behavior that creates a safe environment for employees to share their thoughts and needs.
  • Behaviors that Promote a Leadership Culture [00:14:38] Mike Davidson asks Josh and Brian about behaviors that promote a leadership culture, and Bryan shares the importance of spreading praise and accolades among the team.
  • Continuous Improvement [00:16:32] Brian Rogers talks about how Sun Automotive stays at the top of its game by not getting complacent and constantly striving for excellence through collaboration and feedback.
  • Leadership System [00:16:57] Developing a system to respond to reviews and feedback to impact the staff.
  • Daily Behaviors for Leadership Culture [00:17:24] Setting the tone at the top, leading by example, practicing what you preach, having passion and desire, and challenging yourself and coworkers.
  • Dealing with Mistakes [00:19:46] Learning from mistakes, being supportive, and letting the person know it's not the end of the world.
  • Technician's Mistake [00:21:07] A mistake made by a technician in estimating the cost of a brake job and how the team dealt with it.
  • Empowerment [00:23:45] The importance of empowering employees and giving them opportunities for growth, rather than just delegating tasks.
  • Design, Develop, and Maintain a Leadership Environment [00:24:33] How the team designs, develops and maintains a leadership culture, including leading by example and being all-inclusive.
  • Leading by Example [00:27:30] Bryan Rogers shares his experience of leading by example and asking for feedback to solve problems.
  • Visual Voice [00:29:58] Mike Davidson explains the concept of visual voice and how leaders are always on stage, creating a lasting impression on their team.
  • Design, Development, and Maintenance of Leadership Environments [00:30:43] Discussion on creating a structured environment, developing action plans, and updating processes to maintain a leadership culture.
  • Vision and Behavior in Creating Culture [00:31:46] The importance of vision and behavior in creating a culture, with examples from Chick-fil-A founder Truett Cathy.
  • Work Family Environment [00:33:18] The concept of a work family environment and the importance of connectivity with family, with a discussion on the difference between home and work strengths.
  • Leadership and Work-Life Balance [00:35:13]Keeping a positive and connected work environment
  • Leading Yourself [00:37:08] The importance of leading yourself, taking care of your health, and working on yourself to be able to give your best at work and home.
  • Book Recommendations [00:38:48] Speaker 2 recommends "Leading Through the Turn" by Elise Mitchell, "Multipliers" by Liz Wiseman, and "The Eighth Habit" by Stephen Covey, and "The 21 Irrefutable Laws of Leadership" by John Maxwell.
 

Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

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-Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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