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By Joe Marconi in Joe's Blog0 commentsIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By Dnzauto
hi , I have 5 parking lifts that need to be moved 7 miles. They can be moved without disassembly on a trailer , or disassembled and moved and reassembled at the location that is 7 miles, 12 minutes away.
If anyone knows qualified, reasonable vendors, I would appreciate that.
there is NO rush.
Thank you
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By Obsidian Motors
Curious to know if anyone has experience with installing state mandated breathalyzers at their facilities? Was it worth it financially? After one DUI my state has a requirement that the device must be installed in the offender's vehicle and I'm wondering if this is something worth pursuing in terms of offering that service and registering with companies already certified with the DMV. Thanks in advance for any info.
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By Junior
Looking to sell a hunter RM 8000 lb alignment rack I have, with Model 611 alignment machine. Its loaded up on a trailer and ready to go, will deliver in the Hudson Valley area if you have a way to unload it. Asking $6,000 for the whole setup.
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By Joe Marconi
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By carmcapriotto
Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops.
Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.
Rick White’s Previous Episodes HERE.
Key Talking Points:
Lift safety- if you don’t talk about it and acknowledge it you are building risk Rick read about a tech that got killed by car falling off lift onto him in Richmond Virginia Last 18 months: 17 deaths from cars falling off lifts Early in his career, Rick was working on a vehicle by himself on the ground, arm got stuck but was able to get out safely- wake up call from beginning Too many distractions- cell phones, tablets, lackadaisical attitude of it never happening, not focused on the job at task, talking to tech next to them Customers are trusting you with their lives when they hand you the keys Need to implement an annual training program for everyone in the shop Autolift.org- certification program $16 per tech Visually inspect lift contact point, lift car and wiggle to ensure it settles and isn’t moving, safety latches are on Must follow maintenance schedule on lift- inspecting and checking fluids daily Have procedures in place in order to double-check work- tire safety: have tech document torque and road test If you get interrupted during job: document last thing you did on repair order/tablet etc then document what you were going to do nextWhen you get interrupted takes up to 20 minutes to get back into productive mode Be engaged with NOW- “Carpe diem, quam minimum credula postero”Pluck the day- stop to pull some flowers, be present Use a buddy system- do not work on a vehicle by yourself, have cameras We work to live, we don’t live to work Link for on-line lift certification:https://www.autolift.org/ali-store/lifting-it-right-online-edition/ Resources:
Thanks to Rick White for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Love what we do, buy a cup of coffee HERE. Be socially involved and in touch with the show:
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Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com
Click to go to the Podcast on Remarkable Results Radio
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