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Rob Rowsell, shop owner, owner of Family Auto Service a four shop group in the La Mesa, CA area. Author of the book ‘Addicted To Life’, How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time. Find a link to Rob’s book on the book page on the website HEREListen to Rob’s previous episodes HERE.

Listen to Rob in the Town Hall Academy (102) ‘Second Chance – Working with and Supporting Addiction’ HERE.

Key Talking Points:
  • “Addicted to Life: How I went from homeless to extraordinary success and happiness in a short period of time” by Rob Rowsell RobRowsell.com
  • Relatable book for everyone- shop owners and managers
  • Readers are leaders- start by reading a few chapters every couple days
  • Addiction can be other than drugs and alcohol, can be food and cigarettes etc
  • “You can’t coast uphill” – either getting better or getting worse, cannot coast success
  • Small successes can slow momentum- for example: losing weight is a success but maintaining weight is long term lifestyle. Can’t get complacent after your small success
  • Get outside of your comfort zone or you aren’t growing and learning
  • Success is a curved road- can only see so far until you get to a curve  
  • 8 Building blocks in “Addicted to Life”1) Be done- announce to yourself and the rest of the world
  • 2) Get uncomfortable and take action
  • 3) Create the wave of momentum
  • 4) Prepare now for what’s coming- growth
  • 5) Must be open to the unexpected
  • 6) You won’t always feel like you are winning
  • 7) Must understand the law of exposure- you are what you’re surroundings are
  • 8) You won’t do it alone- success is a team sport
  • Working in the automotive industry Had previous service advisor background
  • Was 45 days clean, applied to “work a day” job- filled out application honestly
  • Referred to an auto repair shop- hired and the owner became the mentor  
  • An acquaintance of father was brainstorming about needing someone to take over repair shop
  • Timing will never be perfect for the opportunity
  • Has 4 shops3 shops make 2 mils each annually
  • 4th shop just opened in September 

 

Resources:

  • Thanks to Rob Rowsell for his contribution to the aftermarket’s premier podcast.
  • Rob’s book on the book page on the website HERE.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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