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[Podcast] RR 417: Rob Rowsell – Achieving Success on a Curved Road


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Rob Rowsell, shop owner, owner of Family Auto Service a four shop group in the La Mesa, CA area. Author of the book ‘Addicted To Life’, How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time. Find a link to Rob’s book on the book page on the website HEREListen to Rob’s previous episodes HERE.

Listen to Rob in the Town Hall Academy (102) ‘Second Chance – Working with and Supporting Addiction’ HERE.

Key Talking Points:
  • “Addicted to Life: How I went from homeless to extraordinary success and happiness in a short period of time” by Rob Rowsell RobRowsell.com
  • Relatable book for everyone- shop owners and managers
  • Readers are leaders- start by reading a few chapters every couple days
  • Addiction can be other than drugs and alcohol, can be food and cigarettes etc
  • “You can’t coast uphill” – either getting better or getting worse, cannot coast success
  • Small successes can slow momentum- for example: losing weight is a success but maintaining weight is long term lifestyle. Can’t get complacent after your small success
  • Get outside of your comfort zone or you aren’t growing and learning
  • Success is a curved road- can only see so far until you get to a curve  
  • 8 Building blocks in “Addicted to Life”1) Be done- announce to yourself and the rest of the world
  • 2) Get uncomfortable and take action
  • 3) Create the wave of momentum
  • 4) Prepare now for what’s coming- growth
  • 5) Must be open to the unexpected
  • 6) You won’t always feel like you are winning
  • 7) Must understand the law of exposure- you are what you’re surroundings are
  • 8) You won’t do it alone- success is a team sport
  • Working in the automotive industry Had previous service advisor background
  • Was 45 days clean, applied to “work a day” job- filled out application honestly
  • Referred to an auto repair shop- hired and the owner became the mentor  
  • An acquaintance of father was brainstorming about needing someone to take over repair shop
  • Timing will never be perfect for the opportunity
  • Has 4 shops3 shops make 2 mils each annually
  • 4th shop just opened in September 

 

Resources:

  • Thanks to Rob Rowsell for his contribution to the aftermarket’s premier podcast.
  • Rob’s book on the book page on the website HERE.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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Be socially involved and in touch with the show:

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Subscribe to a mobile listening app HERE.

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Click to go to the Podcast on Remarkable Results Radio

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  • Have you checked out Joe's Latest Blog?

         13 comments
      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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