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CARQUEST Technical Institute


Alex

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CARQUEST Technical Institute has grown nationwide, and they are offering all levels of training to their customers.

 

Does anyone currently training with them?

 

Website: http://www.carquest.com/proCTI.html

Course Catalog: http://www.carquest.com/common/downloads/CTI_Catalog.pdf

Course Schedule: http://www.carquest.com/proCTIclassSchedule.html

 

Instructor-Led Technical Training

 

CTI is the automotive industry's leading technician training program offering both season ticket packages and stand alone courses. For more information view the CTI Course Catalog and Class Schedule or visit your CARQUEST Sales Representative at your local CARQUEST Auto Parts Store.

 

Online Technical Training

 

CTI is pleased to offer CARQUEST customers acces to our online technical training programs. Three distinct programs are available including CTI Technical e-Courses, CTI ASE Test Prep Courses and CTI Technician Assessments. Simply visit the CTI Online University to register.

 

Business Solutions

 

CTI Business Solutions is the business management training arm of CTI. It offers independent repair facility owners, managers and service consultants the most comprehensive, up-to-date management techniques available in today’s repair industry.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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