Quantcast
Jump to content









Breaker-Breaker--- back in the day of the CB... things were a bit different


Gonzo

Recommended Posts

Breaker, Breaker…                           
 
   In my many years of repairing cars I’ve helped out a 
countless number of other shops with their electrical 
problems.  Some shops I would see a few times a month,
 and others only once in awhile. This was years before the 
internet was around, and cell phones were only a fad
and way to expensive to have.  So, most everything was 
done by a land line or over the CB radio. 
 
     Back in the mid 80’s and 90’s I had one shop that I talked with nearly every day.  Great guys, but not so great as mechanics.  The owners name was Joe.  His shop was small and seemed to be a place for wayward towed vehicles and obscure customers looking for dirt cheap repairs.  His main business was his tow service, and the repair shop seemed to be there just to fill in the gaps on those slow days.
 
  One afternoon I got a call from Joe about a car his crew had given up on.  They threw the parts cannon at it, but couldn’t get this car to come back to life.  Joe was with tows, and needed the mechanics he had to drive the other tow trucks. This particular car had been in his shop for quite some time and I don't think the customer was too happy about it.  So, to speed things up a bit, he dropped it off at my shop.  
 
    “I’ll be on the road all day.  I've got to get back out there.  I've got tows lined up all day.  If you get it going, could ya run it back to my shop,” Joe said, as he made a dash for his tow truck.
 
    “No problem Joe, I’ll get right on it,” I said, just as he drove off.
 
    The car was an 80’s GM. I could see all kinds of shiny new components under the hood, and could tell they put a lot of effort into swapping parts to find out what was going on.   The symptom was; if you flipped the key to the crank position it would immediately start, but die just as quickly.    
 
    The parts they changed were the predictable parts cannon fodder that the typical parts slapper would try.  Tune-up parts, an IAC, TPS, MAP, ECM, etc… etc… all of which might, could, should’ve, probably, maybe, and of course, eventually with enough darts thrown at it, could have hit the target and fixed it.  But it didn’t.   I wasn’t about to go that route.  Time for some real diagnostics and not just shoot from the hip.  Why not start with the basics- fuel, air, and fire.   
 
    Spark was good, timing looked good, and the intake had a good air pull.  I gave it a shot of carb. cleaner, and as long as I kept spraying… it kept running.  Ok, time to check the fuel pressure.  Interesting... there was pressure.  Hmmm, now what to do? The next obvious thing (to me) was to check fuel volume.   
 
     I disconnected a fuel line and gave the key a flick into start.  The fuel shot out into the drainage bucket, but then trickled to a stop. I did it a second time.  Not as much fuel made it out this time, but the scenario was basically the same.  It was always a quick burst followed by a trickle.  Maybe I should look at that gas gauge. Well, wouldn’t ya know it, the gauge is ready E. It had just enough in the tank to pressurize the fuel lines but not enough to keep it going.
 
    Might as well grab a gas can, and put some in the tank.  I’ll try it again… vroom, vroom, vroom, alright! It’s running great!  Looks to me as if the entire problem was that it was out of gas.  However, with all the new parts they installed, I couldn’t be sure if this was the 'only' problem or an after affect of having the car in the shop so long while trying to solve another problem.  It could have been any one of the other components (within reason) they changed that really 'did' need to be changed.    
 
    Later that day I drove the car back to Joe’s shop.  He wasn’t there, but his dispatcher was in the office sorting out tow tickets and monitoring the CB with the volume up full blast.  In the background you could hear the CB chatter from all the area’s tow companies.  
 
    About then I heard Joe’s voice over the CB, “Did Gonzo call yet? Need to check in on him, we need to get that car back to the owner.”
 
    “He just walked in Joe, over,” the dispatcher told him.
 
    “So what was wrong with it,” Joe asked between the squelch of the CB radio and all the other chatter from the other tow companies.
 
    The dispatcher turned to me and pointed at the mic.  So, I told him . The dispatcher, with a stunned look on his face, said, “I can’t tell him that.  He is going to be so pissed.”
 
    “I don’t think you should either.  At least not until he gets back,” I said, while breaking into an ear to ear smile.
 
    The CB comes back to life with Joe’s voice again; “So what did he find out, over,” Joe's frustration was showing through as his voice barked out of the CB speaker.  The dispatcher said to me, " Old Joe sounds pretty pissed."
 
   I don’t know whether it was the way his day was going or how much time and money he's spent on this car.  Either way, he’s not going to like this answer. 
 
    “Go ahead… tell him,” I said to the dispatcher, still sitting there hold the mic button, “He wants the answer, so let him have it.”
 
    “Alright, Joe, are ya ready for this, over?" the dispatcher said, then waited for a response from Joe.
 
"Yea, go ahead, over."
 
"It was out of gas.”
 
    A dead silence came over the CB. No chatter, nothing, not another sound for what seemed to be an eternity.  Then, all hell broke loose.  Tow drivers from all over the city were razing poor Joe.  The CB was full of laughter and goof ball comments, but not a word from Joe. Poor Joe, you asked for it, and now you got it.  
 
   “Tell Joe to stop by the shop, he can settle up with me then,” I said, while trying to hold back the laughter.
 
    As I walked out the door, the CB chatter could be heard all the way to the parking lot, and the comments were still flying.  It was one of the funniest moments I’ve ever had for doing nothing more than putting gas in a car.  
 
    When Joe came up to pay the bill I told him I had a little something for him.  I handed him a little tiny gas can on a key chain.  I figured it might be a good reminder for him to always check the basics before loading up the parts cannon again.     
 
    After all these years I’m sure he hasn’t forgotten about it, and I’ll bet he doesn’t tell too many people where he got that little gas can key chain from… but now, it wouldn't be so much on the CB, but over the internet. 

View full article

Link to comment
Share on other sites

21 hours ago, xrac said:

Gonzo, we put a fuel pump in a car and about a month latter it was towed back in for what they said was the same problem. It was a long tow that cost about $150 which was billed to our shop. Guess what, nothing wrong with the fuel pump.  It was out of gas. They paid the tow bill and we didn’t charge anything for looking at it. 🤪

Been there... 

Link to comment
Share on other sites

  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By Changing The Industry
      The Basics of Owning An Auto Repair Shop - Balancing GP per Hour and Productivity
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Changing The Industry
      Episode 162 - Lauralee Schmidt on Repair Shop Economics and Social Media Slips
    • By carmcapriotto
      Thanks to our Partner, Technician Find Building the dream team in the automotive industry goes beyond hiring technicians—it's about creating a culture that fosters growth, respect, and development. Join our panel of shop owners as they share their experiences and strategies in building an outstanding team. Topics include the significance of culture, passive and active recruiting, development through apprenticeship and training programs, and retention strategies like understanding employees' goals, compensation, and creating an enjoyable work environment. Want to learn more? Join Chris Lawson's 'Repair Shop Growth Systems Live 2024' May 31st - June 2nd in Mt. Arlington, NJ. https://www.repairshopgrowthsystems.com/ Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE Russell Crosby, Russ’s Wrench Auto Repair, Clinton, NJ. Russ’s previous episodes HERE Rob Morrison, Morrison's Auto Rite, Jamaica Plain, MA Roy Niemi, A & D Auto & Body Repair, Haslett, MI Show Notes
      Repair Shop Growth Systems Live 2024, May 31st - June 2nd, Mt Arlington, NJ: https://www.repairshopgrowthsystems.com Attracting Employees (00:00:01) Discussion on strategies and stories for attracting skilled technicians and employees to automotive repair shops. Upcoming Summit (00:01:11) Introduction of a summit focused on attracting, growing, and retaining employees in the automotive repair industry. https://www.repairshopgrowthsystems.com/ Personal Stories of Attraction (00:02:26) Shop owners share personal stories and strategies for attracting and hiring employees, including promoting unique employee benefits and culture. Writing Attractive Job Ads (00:10:03) Discussion on the importance of highlighting ongoing training and development opportunities in job ads to attract skilled technicians. Employee-Centric Job Ads (00:14:31) Highlighting the core elements that technicians look for in job opportunities, including compensation, growth opportunities, and respect for work-life balance. Creating an Apprentice Program (00:16:21) Establishing in-house mechanic apprentice program with local institutions and colleges to attract and develop young technicians. Focusing on Personal Growth (00:17:09) Prioritizing individual growth and ambitions, not just automotive knowledge, to attract and retain young staff. Hiring and Fostering Culture (00:18:09) Emphasizing the importance of hiring and fostering culture through team involvement in the hiring process and internal recommendations. Attracting and Retaining Talent (00:19:43) Introducing TechnicianFind.com as a solution for finding skilled automotive technicians and retaining a strong team. Recruitment Strategies (00:21:05) Recruiting individuals with strong work ethic and potential, focusing on personal and professional development, and utilizing mentorship programs. Building a Candidate Bench (00:24:17) Emphasizing the importance of keeping and organizing job applications to build a candidate bench for future hiring needs. Engaging Families and Open Communication (00:29:00) Involving employees' families in company activities, promoting honesty and open communication, and addressing personal well-being through a life coach. Listening and Individual Management (00:31:14) Highlighting the importance of active listening, intuition, and individualized management to improve employee retention. Attracting and Retaining Employees (00:31:57) Strategies for supporting employees' financial well-being and making work enjoyable. Creating a Fun Work Environment (00:32:37) Implementing games, profit-sharing, and unique incentives to make work enjoyable. Recruiting and Developing Future Technicians (00:35:40) Strategies for attracting potential superstars from marginal shops and nurturing talent. Employee Compensation and Long-Term Care (00:40:33) Ensuring fair compensation and care for long-term employees to retain talent. Profit Sharing and Business Understanding (00:45:33) Educating employees about profit sharing and the mechanical perspective of business operations.
      Thanks to our Partner, Technician Find If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on (X) Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections  
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 21st annual TST Big Event, Robert Kenny Jr shares his journey from technician to mobile diagnostician and educator. Discussions cover the challenges of technician retention, fair compensation, and the shift towards electric vehicles (EVs). Robert Kenney Jr., Ampd Auto Diagnostic Solutions, and instructor at Hudson Valley Community College. Show Notes
      Robert Kenny Jr.'s Career (00:01:03) Overview of Kenny's career and his transition to entrepreneurship. Starting a Shop (00:02:24) Kenny's journey to opening his shop and the obstacles he encountered. Technician Training (00:03:20) The significance of training for technicians and its industry effects. Education and Industry Development (00:03:59) Kenny's role in automotive industry education and growth. Mobile Diagnostic Business Growth (00:06:43) The development of Kenny's mobile diagnostic service and its influence on small shops. Balancing Roles (00:08:00) The challenge of juggling teaching, diagnostics, and shop management. Technician Pay Issues (00:10:03) The problem of technician compensation and its effect on new talent. Accountability and Mentorship (00:11:17) The role of accountability and guidance in business growth. Admitting Failure (00:12:31) The difficulty of acknowledging mistakes and seeking assistance in the field. Mobile Diagnostician Benefits (00:14:16) Advantages of working as a traveling mobile diagnostician. Labor Rate Comparison (00:16:09) Analyzing labor rates and their significance in the industry. Flat Rate System Comparison (00:22:51) Contrasting flat rate systems in various shop types and their technician impact. EV Standards Development (00:24:19) Participation in setting electric vehicle charging standards and curriculum updates. EV Technology Importance (00:25:44) The significance and progress of electric vehicle technology in the sector. Training Importance (00:27:05) The consequences of inadequate training on businesses and the demand for specialists. Robert's Mobile Diagnostic Experience (00:32:12) Kenney shares his enjoyment and insights from his mobile diagnostic venture and time at Gill's Garage. Educational Programs and EV Training (00:32:17) Discussion on Hudson Valley Community College's programs and Bronx Community College's EV class development. Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections            
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...