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How Do You Keep Track Of Keys
This may be an odd topic but with the right strategies you can help workflow and prevent lost or misplaced keys. one of the most annoying things, other than that misplaced 10mm socket, is when you misplace a key. Customer hands you key > place tag on key> place invoice and key in hanging plastic order> place on workflow rack(or hand to technician)> tech pulls car in> I prefer if a car is in the bay to have the key on the seat with the window rolled down(to prevent lockout) or have the key in the hanging plastic invoice holder hanging on the mirror> Vehicle finished and key makes its way back to front office> then given to customer. This seems like a logical workflow. However my concern is what do you do with keys when cars stay overnight? If the vehicle is parked outside, Do you put them in a Safe/Lock box? Drawer? If the vehicle is parked inside and is currently being worked on, do you leave the key in the car? hanging holder on the mirror? Safe/Lock box?By [email protected], in Workflow Management
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- 456 views
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How do you keep track of employee hours?
Hello all, We currently pay our techs by the hour until business starts to pick up on mechanic jobs. Techs normally get a 1 hr lunch break (no paid). However, we have noticed that techs are leaving early and showing up late. As an off site owner, I find it difficult to keep track of hours, and would not like to pay for hours techs are not there. We have tried to use the honor system; however, may times techs are "forgetting" to note time in an out on the calendar. Any suggestions? Do you use an electronic clocking in an out system? Have the manager in charge do it? Thanks in advance for your thoughts and opinions. Regards, NickBy CAautogroup, in Auto Repair Shop Management Help? Post Here!
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Successful Auto And Tire Business For Sale
Been in business for over 35 years. no advertising required, very busy from referrals. all latest diagnosis equipment on hand. great reputation in area. four techs in shop, my wife and I in office View the full articleBy AutoShopOwner, in Automotive Business Opportunities
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- 150 views
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Successful Auto And Tire Business For Sale
Been in business for over 35 years. no advertising required, very busy from referrals. all latest diagnosis equipment on hand. great reputation in area. four techs in shop, my wife and I in office View the full articleBy AutoShopOwner, in Automotive Business Opportunities
- 0 replies
- 198 views
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My successful dealing with a difficult customer- "I'm going to give you the best damn customer service you have ever seen!"
Been reading a lot of books lately and one of the things I learned is that there are 4 different personality types. Assertive personalities respond best to assertive people which is why I answered the way I did. But yea long story short, customer comes in for brake diag, gets brakes done, we had to jump the car to get it started bc we kept trans in neutral to diag brakes to see if they're locking up. Anyway we let him know that and tell him that battery should charge by the time he gets home, which it should've. Service advisor picks up phone call, angry customer, car wont start. He accuses us with "sabotaging the vehicle and doing something to his alternator. Goes on to say that he is calling the police, has friends at the police, contacting attorney general, coming to my shop and stopping people from coming to my shop, leaving bad reviews everywhere... drops a few f bombs here and there... anyway I try and explain the situation but he wont let me. Finally I say "John! (made up for sake of customer) If you want to call the police and the attorney, I'm not going to stop you, but if you want a SOLUTION to your PROBLEM which is getting your car started as soon as possible, I am your best bet. I'll see you in 20 min and I'm going to give you the best damn customer service you've ever seen! What's your address." more or less how it went.... gave him a jump, he said battery was only a year old.. sticker said 02/13 which made it 4 years old and corroded. Showed him, explained, and suggested he go to the nearest Autozone for a new battery and he did. He told me thanbks like 3x and apologized. I do understand the customers frustration tho, no starts are never funBy Jay Huh, in General Automotive Discussion
- 2 replies
- 481 views
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