Quantcast
Jump to content


Shop Owners! Establish your 2017 Goals!


Recommended Posts

Harvard University surveys have shown that graduates with goals far exceed those without goals. Goals hold you accountable and keep you on track. Goals will help make you more successful.

 

If you have not done it already, I urge you to sit down soon and write out (yes, write out on paper) your 2017 goals. In addition, plan out the next 3 years, next 5 years and 10 years. Keep your goal document on your desk and review often.

 

And don't forget to put deadlines on those goals.

 

I wish everyone the best in 2017. Success starts with a plan, and a plan starts with clearly define goals.

 

 

  • Like 2
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

    • By Joe Marconi in Joe's Blog
         4
      Typically, when productivity suffers, the shop owner or manager directs their attention to the technicians. Are they doing all they can do to maintain high billable hours? Are they as efficient as they can be?  Is there time being wasted throughout the technician’s day? 
      All these reasons factor into production problems, but before we point fingers at the technicians, let’s consider a few other factors.
      Are estimates being written properly? Are labor testing and inspections being billed out correctly? Are you charging enough for testing and inspecting, especially for highly specialized electrical, on-board computer issues, and other complex drivability work?  Is there a clear workflow process everyone follows that details every step from the write-up to vehicle delivery? Do you track comebacks, and is that affecting production?  Is the shop layout not conducive to high production? For example, is it unorganized, where shop tools, technical information, and equipment are not easily accessible to every technician?  Are you charging the correct labor rate and allowing for variables such as rust, vehicle age, and the fact that most labor guides are wrong? Also, is there effective communication between the tech and the service advisor to ensure that extra labor time is accounted for and billed to the customer? These are a few of the top reasons for low productivity problems. There are others, but the main point is to look at the entire operation. Productivity is a team effort.  Blaming the techs or other staff members does not get to the root cause in most cases.
      Maintaining adequate production levels is the responsibility of management to create the processes that will lead to high production while holding everyone accountable. 
  • Similar Topics

    • By ASOG Podcast
      Make This Change In Your Trade Business for 2023
    • By Joe Marconi
      A friend of mine who owns a 6-bay shop in New York recently hired a tech.  He was short a tech for months and was desperate. Without getting into details, the newly-hired tech lasted two weeks.  Between his work ethic, bad attitude, and comebacks, it was a costly mistake. 
      Have you hired the wrong person in the past?  I know you need to fill an important decision, but is hiring anyone the right move, hoping that things will work out? 
    • By Joe Marconi
      As we close out 2022, it's time to reflect on the past year. Review your accomplishments, the state of your business, your personal life, and things that could have gone better. The key thing to remember is that it's better to have a plan and goals instead of trying to fly blind. 
      Establish your goals for 2023 and beyond. Include family time too, and time for yourself.  It's not all about business. Having the right balance will actually make your business more successful.  
      Speak with your employees too. Find out from them what went wrong, what went right, and what they would like to see in the coming year. While you can't always act on what your employees want, getting their perspective will not only help you create the plan moving forward, it will help to build morale, a win/win for all. 
       
       
    • By ASOG Podcast
      Insurance Companies Aren't Trying to Help You
    • By carmcapriotto
      Guest host and shop tour with Jon Kloosterman, Director of Operations, Westside Service, Zeeland, MI. Jon discusses his 2 year apprentice program and the importance of hiring employees that will fit into their team culture. Jon Kloosterman, Director of Operations, Westside Service, Zeeland, MI. Jon’s previous episodes HERE
      Key Talking Points 
      5 shops, 4 locations 2 year apprentice program- cater to your own organization, tool funds, match with master technician, and given time frame to complete certifications. Challenge- fitting the business culture  Finding apprentices through high schools- Jon is on board for local high school.  Original location- expanded to 7 bays “Goals Set, Goals Accomplished” - team goals lead to team events  
      Connect with the Podcast:
      Aftermarket Radio Network
       
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partner:
      Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
       

      Click to go to the Podcast on Remarkable Results Radio


  • By nptrb, in Automotive Industry,

    By nptrb, in Automotive Industry,

  • Our Sponsors



×
×
  • Create New...