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My 911 related story

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At the shop i had worked at we had a customer that always seemed aloof and questioned any needed repairs or service costs. My coworker did not even want to wait on him as he avoided problem customers. Being the known as the "problem customer" specialist i always served him with a calm and respect. Caring for my customers as i do i googled his name to find out more about him. As fate would have it he came in one September for a needed vehicle state safety inspection. I had the vehicle inspected and asked him to wait a little longer while i personally hand washed and vacuumed his vehicle. I summoned him to the office to settle up and i gave him an invoice marked Paid In Full. He questioned me and insisted that he pay for my service. I replied that it was on me and besides it was in memory "Lauren". He teared up and motioned for me to wait while he went to his vehicle. He brought me a special gift and we hugged. His daughter, Lauren had been in seat 11 on flight 93 that had crashed in a field after the "Let's Roll" battle cry that saved countless lives at it's intended target.

 

 

RIP Flight 93

 

WE MUST NEVER FORGET 911

 

JEFF KAUFMANN

ASE SERVICE AND PARTS * RETIRED

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