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We've been using Bolt On for a year and a half. Customer service has been great and the product has been great, until very recently. We just switched to a different management program and we have been have numerous issues. Usually they attack the issue and resolve it quickly and communicate very well. For whatever reason this has dramatically declined from what I'm used to. I'm curious if anyone else has noticed this. Currently I'm on hold to speak with someone for the last 20 minutes. This call is related from an issue we had yesterday that was not resolved. The tech support disconnected from us and did not call to let us know what was going on, and the problem (as well as a new problem) was still there. No call this morning to follow up or reconnect. Mike if you're still reading these websites it would be nice to hear from a supervisor to get an explanation as to why this is being handled in such a way. You guys are usually the best in this department, not sure if you're growing to fast and you have some new people that don't know your culture or what but it kinda sucks from this side.

 

Regards,

Dan

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