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Hello. Euro Indy Here From Miami, Fl


LynxStarAuto

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Hello board. You may have already seen some of my posts around here, as I have been browsing, and have loved what I have seen. This seems like a legit community full of likeminded individuals with no spam or baiting lol. I want to officially introduce myself and send a warm hello to everyone. My name is Gabriel, and I have recently made the transition (8 months) from mobile repair to a brick and mortar shop. I work solely on Euros (MB, BMW, VAG, Fiat, and Smart). I've been in the industry for over 10 years, and it is all I know. I have a diverse background in the industry as I have done a little bit of it all. I was a tech for the majority, but I have had some stints where I worked in sales, writing service, and parts department. I have been mobile since 2011 and did fairly good for myself, but slowly grew too big for the mobile work. I found myself turning down jobs, or canceling on customers because I just could not make it to their vehicles. I also just got sick of these roads which are congested, and atrocious to commute on. I was also offered a potential contract with Car 2 Go, servicing their fleet, but it required a physical address to work out of, and that was another factor that motivated me to take the leap.

 

Currently, I run a 2 bay facility. I purchased a tire balancer, alignment rack, and tire mounter second hand. Actually it was repo equipment. I have a Ranger brand mobile lift from my mobile days, and it resides in the second bay. Currently it is a two man operation. I'm the technician, and my associate is the SW. He worked as a SW for many years, and is good, but old school. He helps me do parts, or tire runs, or take customers home when they have a job that requires overnight stay. But he is not mechanically inclined at all. At times I get a bit overwhelmed with fixing the cars, balancing paperwork, and other aspects like paying bills, and then monitoring margins. I know I need to hire a second tech, and this has been the hardest thing for me. Just so hard to find a quality tech, and this is my name and reputation on the line you know? But I most definitely need the help. Many times I have to stop what I am doing, to diagnose, write up a R.O. and then have my guy sell it. It sets me back, and other times I have to turn customers away because I just cannot get to their vehicle. Essentially, the same issues I was running into with my mobile business, I have run into at my brick and mortar shop. Mostly because I figured customers come to me, I can work more efficiently, and I can add additional services. That part is true but it is just too much load for one individual.

 

I really want to grow a legit business. Where I can implement a system, then stand back and watch the operation, and work out any kinks as they arise. Something that can become very profitable, and that I can even sell once I get tired of the grind.

 

Anyway, I hope to learn a lot from those of you on here who have what I wish to attain. I feel I'm on the right path, and know there are brighter days ahead. I may even try consultant services as I see the potential in my business, I just need more experienced hands to walk me through the intricacies. Running a business, and viewing a zener dump wave form are to completely different animals LOL. But I'm up to the challenge.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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